Did you set the application password for the ar server in the mid-tier config?
On 1/18/08, Moore, Chris <[EMAIL PROTECTED]> wrote: > ** > > > > Hey everyone- this is the log from our mid-tier where no user ID can log in. > It looks like there is a problem getting the preferences from the > preference server. I tied setting the preference server to null, but that > didn't work either. Anyone have any ideas? > > > > Thanks, > > Chris > > > > Jan 18, 2008 3:02:20 PM - WARNING (com.remedy.log.SESSION) : Error loading > preference from server dev001.groupz.net for the user [EMAIL PROTECTED] > > > > ARERR [623] Authentication failed > > at > com.remedy.arsys.stubs.ServerLogin.<init>(Unknown Source) > > at com.remedy.arsys.stubs.ServerLogin.get(Unknown > Source) > > at > com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) > > at > com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) > > at > com.remedy.arsys.goat.preferences.ARUserPreferences.loadFromServer(Unknown > Source) > > at > com.remedy.arsys.goat.preferences.ARUserPreferences.addConfiguredPreferences(Unknown > Source) > > at > com.remedy.arsys.goat.preferences.ARUserPreferences.<init>(Unknown > Source) > > at > com.remedy.arsys.goat.preferences.ARUserPreferences.getUserPreferences(Unknown > Source) > > at > com.remedy.arsys.stubs.SessionData.<init>(Unknown Source) > > at > com.remedy.arsys.stubs.SessionData.<init>(Unknown Source) > > at > com.remedy.arsys.session.Login.initSessions(Unknown Source) > > at > com.remedy.arsys.session.Login.establishSession(Unknown > Source) > > at > com.remedy.arsys.session.Login.establishSession(Unknown > Source) > > at > com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown > Source) > > at > com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown > Source) > > at > javax.servlet.http.HttpServlet.service(HttpServlet.java:689) > > at > javax.servlet.http.HttpServlet.service(HttpServlet.java:802) > > at > org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) > > at > org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) > > at > org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) > > at > org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178) > > at > org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126) > > at > org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105) > > at > org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107) > > at > org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148) > > at > org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:199) > > at > org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282) > > at > org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:754) > > at > org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:684) > > at > org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:876) > > at > org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684) > > at java.lang.Thread.run(Unknown Source) > > Caused by: ERROR (623): Authentication failed; > > at > com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown > Source) > > at > com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown > Source) > > at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown > Source) > > at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown > Source) > > at com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(Unknown > Source) > > at > com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source) > > ... 32 more > > > > Jan 18, 2008 3:02:20 PM - WARNING (com.remedy.log.SERVLET) : Caught > GoatException ARERR [623] Authentication failed > > at > com.remedy.arsys.stubs.ServerLogin.<init>(Unknown Source) > > at com.remedy.arsys.stubs.ServerLogin.get(Unknown > Source) > > at > com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) > > at > com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) > > at com.remedy.arsys.share.ServerInfo.get(Unknown > Source) > > at > com.remedy.arsys.stubs.HomeServlet.getHomeForm(Unknown > Source) > > at > com.remedy.arsys.stubs.HomeServlet.doRequest(Unknown > Source) > > at > com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown > Source) > > at > com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown > Source) > > at > javax.servlet.http.HttpServlet.service(HttpServlet.java:689) > > at > javax.servlet.http.HttpServlet.service(HttpServlet.java:802) > > at > org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) > > at > org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) > > at > org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) > > at > org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178) > > at > org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126) > > at > org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105) > > at > org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107) > > at > org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148) > > at > org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:199) > > at > org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282) > > at > org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:754) > > at > org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:684) > > at > org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:876) > > at > org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684) > > at java.lang.Thread.run(Unknown Source) > > Caused by: ERROR (623): Authentication failed; > > at > com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown > Source) > > at > com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown > Source) > > at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown > Source) > > at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown > Source) > > at com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(Unknown > Source) > > at > com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source) > > ... 26 more > > > > > ________________________________ > > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris > Sent: Friday, January 18, 2008 1:58 PM > To: [email protected] > Subject: New mid-tier login problems > > > > Hey everyone- > > > > Hopefully this will be an easy one for someone… > > > > I've got a brand new out of the box installation of 7.1 running and am > trying to log in to it via the mid tier, but every user, including Demo, is > getting the ARERR [623] > Authentication failed error, which makes me think for some reason the > Mid-Tier is not pointing at the right server. Logging into the > configuration screen though everything looks ok. > > Anyone have any ideas for what I could be missing? > > > > Thanks, > > Chris > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___
