Hey everyone- this is the log from our mid-tier where no user ID can log
in. It looks like there is a problem getting the preferences from the
preference server. I tied setting the preference server to null, but
that didn't work either. Anyone have any ideas?
Thanks,
Chris
Jan 18, 2008 3:02:20 PM - WARNING (com.remedy.log.SESSION) : Error
loading preference from server dev001.groupz.net for the user
[EMAIL PROTECTED]
ARERR [623] Authentication failed
at com.remedy.arsys.stubs.ServerLogin.<init>(Unknown Source)
at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source)
at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source)
at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.loadFromServer(Unkno
wn Source)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.addConfiguredPrefere
nces(Unknown Source)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.<init>(Unknown
Source)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.getUserPreferences(U
nknown Source)
at com.remedy.arsys.stubs.SessionData.<init>(Unknown Source)
at com.remedy.arsys.stubs.SessionData.<init>(Unknown Source)
at com.remedy.arsys.session.Login.initSessions(Unknown Source)
at com.remedy.arsys.session.Login.establishSession(Unknown
Source)
at com.remedy.arsys.session.Login.establishSession(Unknown
Source)
at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown
Source)
at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Applica
tionFilterChain.java:252)
at
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilt
erChain.java:173)
at
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValv
e.java:213)
at
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValv
e.java:178)
at
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java
:126)
at
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java
:105)
at
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.
java:107)
at
org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:1
48)
at
org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:199)
at
org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282)
at
org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:754)
at
org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:
684)
at
org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.
java:876)
at
org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool
.java:684)
at java.lang.Thread.run(Unknown Source)
Caused by: ERROR (623): Authentication failed;
at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source)
at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source)
at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source)
at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source)
at com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(Unknown Source)
at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)
... 32 more
Jan 18, 2008 3:02:20 PM - WARNING (com.remedy.log.SERVLET) : Caught
GoatException ARERR [623] Authentication failed
at com.remedy.arsys.stubs.ServerLogin.<init>(Unknown Source)
at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source)
at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source)
at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source)
at com.remedy.arsys.share.ServerInfo.get(Unknown Source)
at com.remedy.arsys.stubs.HomeServlet.getHomeForm(Unknown
Source)
at com.remedy.arsys.stubs.HomeServlet.doRequest(Unknown Source)
at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown
Source)
at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Applica
tionFilterChain.java:252)
at
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilt
erChain.java:173)
at
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValv
e.java:213)
at
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValv
e.java:178)
at
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java
:126)
at
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java
:105)
at
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.
java:107)
at
org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:1
48)
at
org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:199)
at
org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282)
at
org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:754)
at
org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:
684)
at
org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.
java:876)
at
org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool
.java:684)
at java.lang.Thread.run(Unknown Source)
Caused by: ERROR (623): Authentication failed;
at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source)
at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source)
at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source)
at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source)
at com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(Unknown Source)
at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)
... 26 more
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris
Sent: Friday, January 18, 2008 1:58 PM
To: [email protected]
Subject: New mid-tier login problems
Hey everyone-
Hopefully this will be an easy one for someone...
I've got a brand new out of the box installation of 7.1 running and am
trying to log in to it via the mid tier, but every user, including Demo,
is getting the ARERR [623]
Authentication failed error, which makes me think for some reason the
Mid-Tier is not pointing at the right server. Logging into the
configuration screen though everything looks ok.
Anyone have any ideas for what I could be missing?
Thanks,
Chris
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