Hi Tom,
Does this work if you login to the server and execute the command from a
shell using the same user that the ARSystem was installed as?
Have you checked the permissions on the file?
Have you checked the hash-bang at the first line of the script so that it
points to the perl executable?
Have you tried to call perl instead of the script?
$PROCESS$ @@:/x/y/perl /x/y/alert.pl
To quickly test various ways of calling the script, you can create a
display-only-form with a command- and result-character field, and then
have an active link that performs $PROCESS$ @@:$command$
Best Regards - Misi, RRR AB, http://www.rrr.se
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> Hi all,
>
> I'm trying to run a Perl script from an Active link. I'm firing the AL
> on a CTI match. The Run Process action looks like this:
>
> $PROCESS$ @@:/usr/local/lib/perl5/site_perl/5.8.7/Custom/alert.pl
>
> No matter what I do, Remedy is giving me the following error:
>
> "The system cannot find the file specified."
>
> I have moved the script to various locations on the server including
> the server directory for the AR System but Remedy still can't locate
> the file. Do I need to set some environment variable in the ar.conf to
> make this work?
>
> Thank you,
>
> Tom
>
> ARS 6.3, ITSM 6.0 on RHEL 3
>
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