Chris
I looked into the integration of Clarity and Remedy at a previous
employer. A company called Xinify has developed several packaged
integrations between the two products available for purchase. According to
Clarity documentation, you can integrate the two systems yourself using Web
Services, although documentation on the matter proved sparse. I
encountered several problems with this solution because our Clarity system
was not at the required patch level, and Clarity Support being less than
forthcoming on information about their API integrations. Additionally, you
can also integrate the two systems directly through SQL rather than Web
Services. This solution is completely unsupported by Clarity, and there
was no extensive database documentation available for the Clarity database.
In the end, I would have to say that just buying the integrations from
Xinify and being done with it would have been a quicker and cheaper
solution in the long run rather than re-inventing the wheel.
(Embedded image moved to file: pic20600.gif)Countrywide
James Van Sickle
Remedy Developer II
IT - Enterprise Change & Config
972-696-5779 Office 1000 Coit Road
92-540- Internal Mail Stop: PCRD-2-78
214-399-1254 Cell Plano, TX 75075
Christopher Smith
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RG
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Hello,
I was wondering if any of you were using Remedy and Clarity.
If so do you have the two products integrated? What do you pass back and
forth? Incidents? Changes? Other?
We have both products and are looking to integrate them and are interested
in any information you would be willing to share. I am looking more for
lessons learned in the integration rather than the technology used to
integrate them.
Thanks,
Chris Smith __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
Answers Are" html___
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