What version of AR and what version is the Remedy Gateway from Netcool at? Although, I have not seen the exact error, I have seen something similar a while back and am wondering something has changed in your gateway configuration files which is causing this error. The error reporting mechanism is not un to the mark in this product. If you can provide more details on what you changed in the configuration offline, I can take a look and maybe point in the right direction.
Cheers, -- Shyam ----- Original Message ----- From: Aaron Keller Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Tuesday, January 22, 2008 4:47 PM Subject: FW: strange error from netcool-Remedy gateway ** Has anyone seen this error when attempting to start a netcool-Remedy gateway, and does anyone know what might be causing it? Jan 22 19:18:58 2008: G_REMEDY :Debug: Reader 'SERVER_READER': WAITING ... Jan 22 19:18:58 2008: G_REMEDY :Debug: Reader 'SERVER_READER': Received IDUC dat a message. Jan 22 19:18:58 2008: G_REMEDY :Debug: Reader 'SERVER_READER': Spliting IDUC mes sage. Jan 22 19:18:58 2008: G_REMEDY :Error: Reader 'SERVER_READER': Failed to split I DUC message via SplitIDUCPacket(). Jan 22 19:18:58 2008: G_REMEDY :Debug: Reader 'SERVER_READER': Main loop has bee n terminated. Jan 22 19:18:58 2008: G_REMEDY :Error: Reader 'SERVER_READER': Crashed reader - stopping server. Jan 22 19:18:58 2008: G_REMEDY :Debug: Server Shutdown requested at non-interrup t level. thanks -Aaron * Email: [EMAIL PROTECTED] SunCom is the wireless company that's committed to doing things differently. Things we want you to know. This e-mail and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication may contain material protected by the attorney-client privilege. If you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail is strictly prohibited. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
