AR version 6.3. netcool version 7.1.
what we are attempting to do is setup a standby server. So the gateway
has been installed on the standby, and we are testing it by having it
connect to our development object server. So any reference to the
production object server was changed, and any reference to the
production gateway server was changed. the following files were
updated:
omni.dat
nco_pa.conf
G_REMEDY.conf
interfaces.solaris2 (by way of nco_igen)
We've verified that all servers involved can ping each other.
-Aaron
* Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shyam Attavar
Sent: Wednesday, January 23, 2008 2:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: strange error from netcool-Remedy gateway
**
What version of AR and what version is the Remedy Gateway from Netcool
at?
Although, I have not seen the exact error, I have seen something similar
a while back and am wondering something has changed in your gateway
configuration files which is causing this error. The error reporting
mechanism is not un to the mark in this product. If you can provide more
details on what you changed in the configuration offline, I can take a
look and maybe point in the right direction.
Cheers,
--
Shyam
----- Original Message -----
From: Aaron Keller <mailto:[EMAIL PROTECTED]>
Newsgroups: gmane.comp.crm.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Tuesday, January 22, 2008 4:47 PM
Subject: FW: strange error from netcool-Remedy gateway
**
Has anyone seen this error when attempting to start a
netcool-Remedy gateway, and does anyone know what might be causing it?
Jan 22 19:18:58 2008: G_REMEDY :Debug: Reader 'SERVER_READER':
WAITING ...
Jan 22 19:18:58 2008: G_REMEDY :Debug: Reader 'SERVER_READER':
Received IDUC dat
a message.
Jan 22 19:18:58 2008: G_REMEDY :Debug: Reader 'SERVER_READER':
Spliting IDUC mes
sage.
Jan 22 19:18:58 2008: G_REMEDY :Error: Reader 'SERVER_READER':
Failed to split I
DUC message via SplitIDUCPacket().
Jan 22 19:18:58 2008: G_REMEDY :Debug: Reader 'SERVER_READER':
Main loop has bee
n terminated.
Jan 22 19:18:58 2008: G_REMEDY :Error: Reader 'SERVER_READER':
Crashed reader -
stopping server.
Jan 22 19:18:58 2008: G_REMEDY :Debug: Server Shutdown requested
at non-interrup
t level.
thanks
-Aaron
* Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
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