If your using IIS, make sure the Anonymous username and password in IIS match up with the username and password in the mid-tier config tool. Seth Wrye
________________________________ From: Action Request System discussion list(ARSList) on behalf of Frex Popo Sent: Wed 1/23/2008 11:49 AM To: [email protected] Subject: ARERR [9130] An exception occurred from the WebService class : (401)Unauthorized ** Hi again, Following on my previous post on ARERR [9130] (401)Unauthorized" The AdvancedGuide-630 Page-433 states that ========================================================================== If the authentication header is not specified, the user name is picked up from the Remedy Configuration Tool. ========================================================================== I can't see in the WDSL file I was given that there is a header where to include the user/password so I am assuming the ARS system will use the account I added in the Mid-Tier config tool. In the ConfigGuide-630 Page-217, it states that ========================================================================== This window (Wbservice user/password fields) provides a text fields in which to enter a user name and password for authentication when accessing web services. For published web services used by AR System, user information such as user name, password, and domain name are passed to the service through Simple Object Access Protocol (SOAP) headers. If a user name and password cannot be found in the SOAP headers, the name and password specified in these fields are used to connect to the server where the needed web service resides. There is no default value for these fields. ========================================================================== Further on it says: ========================================================================== Anonymous User: Enter a user name to use with web services. The user can be either a registered or a guest user (if guest users are allowed in your AR System environment). Anonymous Password: Enter a password to use with web services. This field must be left blank if the user is a registered user. ========================================================================== So, In addition to adding the user to the configuration tool, I created the same user in the user form and tested twice: 1. Removing the password from the config tool 2. Keeping the password in the config tool and removing the user from the user form. None of this worked!! :) Any thoughts chaps, Many thanks in advance frex ________________________________ Ne gardez plus qu'une seule adresse mail ! Copiez vos mails <http://fr.rd.yahoo.com/mail/mail_taglines/trueswitch/*http://www.trueswitch.com/yahoo-fr/> vers Yahoo! Mail __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
