Have you opened a ticket with Remedy? Since RunMacro is a Remedy supplied utility they should correct their code.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Wednesday, January 23, 2008 1:32 PM To: [email protected] Subject: Re: Client-Type Fixed: I changed $CLIENT-TYPE$ = 17 to $CLIENT-TYPE$ != 3 I'm guessing that when you bypass the user tool to modify tickets, then $Client-Type$ is not set, or at least runmacro doesn't know the client-type, thereby it is $NULL$, which will evaluate to true in this situation. >From the User tool, it works fine. The filter does not fire because it knows the Client Type is indeed 3. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -----Original Message----- From: Opela, Gary L Contr OC-ALC/ITMA Sent: Wednesday, January 23, 2008 1:27 PM To: '[email protected]' Subject: Client-Type >From the Beginners Guide page 673: "The client type of the API program. When used in workflow, this keyword resolves to a number that corresponds to Remedy User, Remedy Administrator, DSO, and so on. The number representations of the different client types are in the ar.h file, which is located in <install_directory>\api\include. For example, if you use $CLIENT-TYPE$ in a Run If qualification for an active link, you can cause the active link to execute only for a mid-tier client (for example, $CLIENT-TYPE$ = 9)." I have found that, according to my ar.h file, the Client-Type for runmacro.exe is 17. I have created a filter that runs only when $CLIENT-TYPE$ = 17 to send a message. Unfortunately, it is not running whenever runmacro.exe modifies the ticket. The guide only mentions Active Links. Active Links are not fired whenever runmacro.exe submits the ticket. I need this workflow to only fire whenever runmacro modifies the ticket. Can I still reference CLIENT-TYPE, or will I have to reference a different keyword? According to everything I can see, the way I'm doing it now should be working fine. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
