If a Change Template or Task Group Template is selected for an Incident or Change, and the tasks within that template are modified or removed while that Incident or Change is still active, what happens to the tasks currently attached to the Change/Incident? Are they allowed to continue under the rules in place when the Task was initially attached to the Incident/Change, or are those rules updated when the Template is updated?
Could we end up with tasks that are frozen - which cannot be properly completed or cancelled, due to the change in the Template in which that Task resides? Could we end up with orphaned Tasks, which would cause there to be Incidents and Change Requests that cannot be completed? Rick _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
