Here is the list of Forms that the Plugin queries: AST:PurchaseRequisition AST:CI Unavailability TMS:Task HPD:Help Desk PBM:Solution Database PBM:Known Error PBM:Problem Investigation CHG:Infrastructure Change
On 1/24/08, T. Dee <[EMAIL PROTECTED]> wrote: > So I spoke to Remedy - the issue is with the Plugin - it works if you > add the field(s) to SHR:ARDBC_OverviewConsole and > SHR:ARDBC_OverviewConsoleTemplate and add the data to SHR:ARDBCFields. > The problem is if you want to SORT on these fields you have to ensure > the field is in ALL the Forms as the Plugin queries ALL the Forms. > Remedy is sending me a list of the Forms that the Plugin queries which > I will send you. > > If you don't SORT on the field you add it seems to work without adding > the field(s) to all the forms. > > Ty > > > Forwarded Conversation > Subject: Question: Overview Console - ITSM 7 - Missing Incidents > ------------------------ > > From: T. Dee <[EMAIL PROTECTED]> > To: [email protected] > Date: Wed, Jan 16, 2008 at 3:07 PM > > Has anyone encountered the Overview Console not showing their Incidents? > > I see all the Changes and Tasks, but not Incidents. > > In Application Preferences I have "Overview Console" show Incidents > and Tasks set to YES. > > Thanks!!! > > -------- > From: Rick Cook <[EMAIL PROTECTED]> > Reply-To: [email protected] > To: [email protected] > Date: Wed, Jan 16, 2008 at 3:19 PM > > ** > I've seen that if they don't get processed from the Interface_Create > form, but that's all. > > Rick > > [Quoted text hidden] > > > > [Quoted text > > hidden]_______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ > -------- > From: Lammey, Peter A. <[EMAIL PROTECTED]> > Reply-To: [email protected] > To: [email protected] > Date: Wed, Jan 16, 2008 at 3:23 PM > > ** > We are having problems seeing the tickets in the Overview console as well. > Various tickets seem to be missing. We are trying to investigate this > and see if there is something wrong with the plug in that will > generate the data for this table or if there is some bug submitted > about this. > > ITSM 7.02 patch 005 > User client 7.01 patch 002 > > > Thanks > Peter Lammey > ESPN MIT Technical Services & Applications Management > 860-766-4761 > > ________________________________ > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook > Sent: Wednesday, January 16, 2008 3:19 PM > To: [email protected] > Subject: Re: Question: Overview Console - ITSM 7 - Missing Incidents > > [Quoted text hidden] > [Quoted text hidden] > -------- > From: Howard Richter <[EMAIL PROTECTED]> > Reply-To: [email protected] > To: [email protected] > Date: Thu, Jan 17, 2008 at 7:43 AM > > ** > There was an issue with this when we installed 7.0.0 patch and and we > received a hot fix from BMC. When we tried to install patch 5 of the > server, one of support engineers told me he thought the issue (of > missing Incidents, might been back in patch 4 of ITSM, but was > addressed in patch 5. > > So look at the readme for the newest ITSM patch. > > Howard > > [Quoted text hidden]-- > Howard Richter > ITIL Foundation Certified > Red Hat Certified Technician > CompTIA Linux+ Certified > [EMAIL PROTECTED] > Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -------- > From: Rick Cook <[EMAIL PROTECTED]> > Reply-To: [email protected] > To: [email protected] > Date: Thu, Jan 17, 2008 at 8:57 AM > > ** > This might be one of the issues that was introduced in patch 4 - there > were several. If you're still pre-patch 4, you may not be seeing > this. > > Rick > > [Quoted text hidden] > -------- > From: T. Dee <[EMAIL PROTECTED]> > To: [email protected] > Date: Thu, Jan 17, 2008 at 9:39 AM > > I'm currently at patch 6. I have figured out why it is doing this. I > have added two new fields to the Overview Console and this works > without any issues. However, if I try to have one of these two fields > sorted in the table then my Incidents disappear. > > I have logged an issue with Remedy when I have this fixed I will let > everyone know. > > > > On 1/17/08, Rick Cook <[EMAIL PROTECTED]> wrote: > > ** > [Quoted text hidden] > -------- > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
