We have had it configured in development (SRM 2.0) since last June. But it has been buggy and therefore not put into production. We upgraded to SRM 2.1 last month and found new bugs that keep us from rolling it out.
I agree with Donald. It's a good product with potential. It's a real pain to configure (why so many steps to create 1 SRD?) We have it plugging into the incident system for technical issues and we have service requests like installing software, etc. We also have custom forms for new hire requests which involve a PDT that has many AOTs within it. On Jan 23, 7:35 pm, Christopher Smith <[EMAIL PROTECTED]> wrote: > Is anybody using BMC Service Request Management. Was hoping to get some > feedback on the product from people that are actually using it. > > Thanks, > Chris Smith > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
