Well, my first thought is to spend $$ and use something like aeroprise mobility product / solution which is quite nice looking, etc. (Note: I have NOT personally used/installed it, just looked at the product at the road-shows, etc, maybe another lister-er can respond on that...)
Next to spending $$, my next suggestion is to create specific views of the forms for BlackBerry or Cell-Phone-web usage. You can strip the forms down to simple & small scale, etc. Reduce functionality, etc. Another option is to create 'helper forms' to re-display the content of the ITSM forms, this way you do not get in and muck around with the ITSM forms... You can always detect the client / browser at the web-server and force a re-direct to specific views, etc. HTH Robert On Jan 25, 2008 1:47 AM, Hugo Visser <[EMAIL PROTECTED]> wrote: > ** I suspect that the client-type is only valid when coming through the > remedy wireless product, which I think is discontinued. Remedy wireless > supplied WAP access to the AR System. > > Hugo > > > On Jan 25, 2008 1:34 AM, Joe D'Souza <[EMAIL PROTECTED]> wrote: > > > Not that I heard of but one of the $client-types$ is for wireless > > devices.. > > > > Maybe you could make special WAP page views for those specific > > applications > > that your WAP users are likely to access? > > > > Joe > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] Behalf Of Grooms, Frederick W > > Sent: Thursday, January 24, 2008 5:03 PM > > To: [email protected] > > Subject: Remedy WAP capabilities > > > > > > Here is one for the list... > > > > Scenario: Boss just got a Blackberry (my first thought was "Great, > > more work for me"). He can access the Mid-Tier web page but he says the > > buttons don't work correctly and the page is confusing. > > > > Is there a WAP translator/interface available to go along with Mid-Tier > > that does not require an application to be downloaded to the device? > > Something that will take our tabbed forms and make them cards in a deck? > > > > Fred > > > > No virus found in this outgoing message. > > Checked by AVG Free Edition. > > Version: 7.5.516 / Virus Database: 269.19.10/1241 - Release Date: > > 1/24/2008 > > 9:58 AM > > > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
