Hi All
Well it's good to get some feedback, some positive and some critical. Here are a few responses to some of the comments. This is effectively a beta release and there will be some bugs - getting feedback on using an application is how it gets improved, so thanks for your comments. "It looks like a bit like a Mac application." - actually, we can make it look like more or less any style we want - and that is the point, you can make it behave like a proper web application and change the look and feel to match corporate standards. "The Mid-Tier is pretty impressive because you can serve up the WUT UI in the web." - as we all know, the Mid-Tier has problems with both performance and cross-platform/browser support. For a comparison, login to both the Xtreme Console and the Mid-Tier Console on the same server and compare performance: Xtreme Console: http://www.buoyantsolutions.net/xtreme Mid-Tier: http://www.buoyantsolutions.net/support Username: Mary McDonald Password: us05gtst802unp This is a v7.1 Mid-Tier with prefetch configured. Could we rewrite the whole UI in this application? - probably Yes, but we wouldn't want to reinvent the wheel of what Remedy already does so well itself. What Remedy currently doesn't do well is provide a simple fast and flexible interface for Requesters. "Will this work on a mobile device?..." - probably not, and we haven't tested it. The latest release of Flash for mobiles is meant to be able to support this type of application, but we'd need to produce a different UI layout for that. But you don't need to use Flash with this sort of integration. For example, you could equally well use the XML Gateway and a PHP, DotNet etc. application to give access to the Remedy server. For those interested, all transactions in our application go through the Remedy API as an authenticated user so permissions, licensing etc. and filter workflow are enforced. The test user above has a read license and the submitter mode on the server is set to locked. XML Gateway is also able to do transactions direct to the underlying database if needed. "Does it only work with ESS?" - the version in our website is connecting through to ESS. However, the changes needed to make it connect to ITSM 6 instead would be fairly minor - mainly just changing the xml query templates to point to the correct forms and fields. The structure of ITSM7 is different and I am not familiar with it, but again it should be possible. "There is no information about costs." - the application uses an OEM version of XML Gateway from JSS or a similar xml engine. You need to contact them directly for prices. However, the Xtreme Console interface and XML Gateway are bundled with ESS at no extra charge. If we were to develop a version for ITSM6 or ITSM7 there would obviously be some costs, but we're not at that stage yet. It would be interesting to learn what level of demand there might be for an add-on to the ITSM suites like this. Again, thanks for the feedback. David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== ARS List Award Winner 2005 Best 3rd party Remedy Application See the <http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf> ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
