Since your external system can call a program you should be able to create the ARTask file. All an ARTask file is is a simple text file. The ARTask executable is installed as part of the User tool install.
The ARTask file has the format of (for opening a form and going to a record) : [Shortcut] Name = MyFormNameToOpen Type = 0 Server = MyServerName Join = 0 Ticket = TicketToPullUp Your external application might be able to write the text to a file (say OpenRemedy.artask) and then call the file. Windows should handle starting ARTask.exe which will then call ARUser.exe. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Beketov Danila Sent: Friday, January 25, 2008 12:30 AM To: [email protected] Subject: Re: Remedy User parameters This way is not right for me. In that case I need to copy .exe file on every client machine. There's another way? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, January 24, 2008 5:21 PM To: [email protected] Subject: Re: Remedy User parameters Well, if you know how to code a little, you could write a simple little app that generates an ARTASK file and then call it with artask.exe. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Beketov Danila Sent: Wednesday, January 23, 2008 11:47 PM To: [email protected] Subject: Re: Remedy User parameters Yes! I have a external system, from which I need to launch Remedy User with dynamic form and record -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, January 23, 2008 6:22 PM To: [email protected] Subject: Re: Remedy User parameters Can you be very specific about what you're trying to accomplish? Perhaps with more info we can provide a workable solution. I take it you want to automatically open a request by Request ID? I'm assuming that the Request ID is also dynamic? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Beketov Danila Sent: Wednesday, January 23, 2008 9:12 AM To: [email protected] Subject: Re: Remedy User parameters What I can do it by alternate tools? Maybe another way does exist? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, January 23, 2008 6:00 PM To: [email protected] Subject: Re: Remedy User parameters The User tool can be opened from the command prompt and it does accept some parameters, but unfortunately, form name and Request ID are not available as parameters. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Beketov Danila Sent: Wednesday, January 23, 2008 8:44 AM To: [email protected] Subject: Remedy User parameters Hi, How can I open Remedy User from cmd.exe for open specific record of specific form? Maybe Remedy User can run with parameters? Danila _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
