Classification: UNCLASSIFIED Caveats: NONE Hi All!
I'm struggling with how I can automate closing any related child incidents when I close the parent incident. I need to be able to pass the parent's Status, Status Reason, Resolution, and Operational Category/Type/Item field data to the children... Has anyone been able to successfully pull this off? I'm at a loss as to where to begin here. On a related note - I'd like to be able to do the same thing with problem investigations and any related incidents as well... but I'd be okay with just automating the parent/child incident thing. Charlie Bennett Remedy Administrator Missile Defense Integration & Operations Center Schriever AFB Colorado Springs, CO (719) 721-7470 Classification: UNCLASSIFIED Caveats: NONE _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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