Charlie - Without knowing which version you are on, here is a stab for you to help point you in the right direction. You want to build a filter which checks the value of the Status on the parent ticket on Modify - if it is less than "Closed" and becomes "Closed" (or "Resolved" or whatever value you are using)then have it perform a Push Fields to any related Incidents where GUID = GUID and Status < Closed. Most of the GUID fields are designated as Instance ID, but not sure if you are talking about a custom app or a BMC/Remedy ITSM app. On the Run If for the Push action you only need to run it if the matching Incidents are also < Closed (assuming some child incidents may have previously been closed). Specify which fields you want set on the children from the values in the parent. That should do it. There's probably more than one way to approach it too, so hopefully you will get some other ideas. Hope this helps. :)
Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bennett, Charlie CTR MDA/DOCC Sent: Friday, February 01, 2008 12:44 PM To: arslist@ARSLIST.ORG Subject: Incident Parent/Child Closure Automation (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Hi All! I'm struggling with how I can automate closing any related child incidents when I close the parent incident. I need to be able to pass the parent's Status, Status Reason, Resolution, and Operational Category/Type/Item field data to the children... Has anyone been able to successfully pull this off? I'm at a loss as to where to begin here. On a related note - I'd like to be able to do the same thing with problem investigations and any related incidents as well... but I'd be okay with just automating the parent/child incident thing. Charlie Bennett Remedy Administrator Missile Defense Integration & Operations Center Schriever AFB Colorado Springs, CO (719) 721-7470 Classification: UNCLASSIFIED Caveats: NONE ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
