Thank you..

We have a GIG Ethernet card and its set to auto.. I did ask about the
router/switch settings but have yet to hear from my networking team
regarding that.

I'll take your info to our networking team and see what they can learn from
that..

Cheers

Joe
  -----Original Message-----
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Robert Molenda
  Sent: Sunday, February 03, 2008 1:27 PM
  To: [email protected]
  Subject: Re: Virtualizing Remedy


  **
  Hi Joe (And List'ers)

  There is a known issue with Gig-E, and the "Auto Settings", there were
several RFC's on this (I could track them back if needed) and they differed
in the negotiation process, so it all depends on the HW deployed if it
negotiates Full-Duplex or not.

  Thus, you should always (well, we had the rule at least!) set the
Switch/Router to FULL AND the Physical NIC Card to FULL. Else you're more
than likely running HALF/Negotiated, which means about 400MB/Sec [it you are
lucky]...

  I personally LOVE this little free tool called "IPERF", whcih is a type of
"Client/Server" network performance testing tool. We were thinking aabout
automating some testing scripts around this as well. See
http://dast.nlanr.net/Projects/Iperf/ as it runs in ALL environments :) :)
and it fits my price-range (Free) You basically setup a monitoring server
(Say the DB Server), and then from a client (Say your AR Server) and then
test-away, and ensure you change the packet-sizes, etc. This way you can
"test & Document, Tweak & re-test!"

  Concerning tuning in ESX or Virtual Server environment(s), it boils down
to several things, and it boils down to "research before virtualization",
you must have a very clear understanding of BASIC Processor Usage, Memory
Usage, Network Usage graphed throughout the 24 hour / week long / month long
period.

  You could imagine a server which is idle during the day, but at night gets
slammed because of some batch processing (say your CMDB Recon / EIE / etc)..
Also, you might have some weekly / monthly / quarterly / year-end type of
performance issues as well.

  This will allow you to chart / graph which systems are "safe" to exist on
the same physical machine while being virtualized. Of course, you can always
move some instances around to fit for the spikes caused by Month / Quarter /
Year end demands :) that is IF you have them documented before...

  I know there are some excellent references on the VMWare site, but I
believe it is best to start with the basics prior to getting in and tweaking
internal VMWare settings, etc...

  HTH

  Robert Molenda

  On Feb 3, 2008 9:58 AM, Joe D'Souza <[EMAIL PROTECTED]> wrote:

    **
    Hey Robert,

    You might be able to help me a tad bit here...

    Could you elaborate a little on the "GIG-E full/auto-configuration
issue" as I am pretty sure I am facing that here...

    Also do you have any documentations on "Performance Tuning in Virtual
Environments" specific to Remedy or otherwise?

    We recently moved from VM to physical hardware, as we were experiencing
really poor performance on our development environment, but moving to
physical didn't help too much. So we are suspecting our network
configuration were we got a Gig card set to auto as the currently installed
driver supports only a max of 100 MB full duplex. Is there any issue related
to this?

    Joe
      -----Original Message-----
      From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Robert Molenda
      Sent: Sunday, February 03, 2008 12:20 PM
      To: [email protected]
      Subject: Re: Virtualizing Remedy


      **
      I also use MS Virtual Server at home (it is free), and VMWare ESX for
work. (6.3 P22 Windows 2003)

      Some key points to consider, is you MUST have knowledge of
"Performance Tuning in Virtual Environments", the major bottle necks is not
the CPU or Memory (faster and more is always best right!), however in the
NETWORK Configurations...

      You must remember that for fail-over, etc that all NIC's are allocated
to a BOND (Multiple Physical to one Virtual) and then the BOND is allocated
(Attached) to the Virtual Server(s). Also remember the GIG-E
full/auto-configuration issue...

      You MUST use a bunch of fore-thought to the allocation of these BONDS
to the systems. We had terrible performance on ESX, until I (not the NT /
ESX Administrators) got in and figured out that they had ONE BOND that was
allocated to Remedy-Production Server and the Business Objects broadcast
scheduler/server and one other 'heavy network' server... Well, as I say
DDUUHH RIGHT!

      As soon as we reconfigured the three largest systems, POOF Screamed
faster than the older physical hardware did.

      One other 'trick' is to create a VIRTUAL NIC, to connect your Server
to the Database. Although this does have fail over restrictions (both VM's
must be moved to another same-box-configuration)...

      As to "not officially supported", there are many things BMC (Remedy)
does not "officially support" but in fact works OK, such as Fail Over
Microsoft Clusters... (not that I suggest this any-longer, go VM!)

      You administrators can easily 'clone' a system into a new environment
(for load ballencing), so you only patch ONE system, then "Clone &
Configure"... Speaking of patching (Binaries, not application
unfortunately), you can clone prod to a test, patch and test, then clone
forward again. Total outage is very short, expecially in vload
ballenced-virtual-ized environments.

      HTH
      Robert Molenda

      On Feb 3, 2008 8:19 AM, Jason <[EMAIL PROTECTED]> wrote:

        **
        I've run both ms virtual server and vmware with 6.3 and 7.01. A good
server with a dedicated NIC, multiple processors, and a few Gig's of RAM
will work for a smaller environment on 6.3. Just be prepared to throw A LOT
more hardware at it if you upgrade to 7 or have a lot of users and data.


        Jason


        ----- Original Message ----
        From: Steven Pataray <[EMAIL PROTECTED]>
        To: [email protected]

        Sent: Friday, February 1, 2008 12:22:47 PM
        Subject: Virtualizing Remedy

        **
        Our company is starting to get heavy on creating Virtual Servers but
none are production worthy yet because of the hardware on the physical
server. How close are other companies getting where Virtualization for
production machines are a reality? We are using Microsoft Virtual Servers at
work but at home I play with Vmware products IMHO is better. I'd really like
to get to the point where I can run a production Remedy server on a Virtual
server so Disaster Recovery is as quick and cheap as a copy/paste. Or an
production installation is as easy a download.

        Steve

        AR Server: 6.03.00 patch 023
        Mid-Tier Patch 21
        Oracle 10gR1
        HelpDesk 6.03
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