Let's look at history. When Remedy "was" Remedy (not owned by some other entity), they mainly focused on the small to mid-sized customers. And look at the growth. Not one down quarter in their history. But then, they shifted focus from small/mids to enterprise level customers. Yes this landed big accounts, but at the same time it alienated their previous bread and butter...the small/mids. What happened then? Remedy finally had a down quarter. Panic among the Board of Directors. A buyout from the bird (I can't say the P word).
I agree with you that ITSM is now geared towards those big companies with deep pockets. But why turn your back on all that business out there in the small/mids? Why abandon a Helpdesk Express type product? It makes no sense. Combine a HD Express type app with the old Change and Asset "lite" and you again have something that the small/mids can purchase AND afford to keep. But the other vendors you refer to, the ones producing Remedy enabled solutions for a fraction of the ITSM cost....they see that there is money in the small/mids market, which is why they are developing those products. So BMC is repeating Remedy's errors of the past. They are not considering the small/mids market, and are focusing entirely on enterprise level accounts. Yes, they'll land some big ones, but the rest of the folks can no longer afford the product (and/or the ongoing pain of massive support and upgrade costs) and they'll move on to something else. Hopefully the vendors like Kinetic and Buoyant Solutions can lasso them in and keep them on the ARS platform and not lose them completely to some other product. Back to the original poster that started this thread. James, has your company considered any of the ARS based products offered by folks like Kinetic and Buoyant Solutions? Like Elry said, why throw out the platform? TP -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Elry Sent: Wednesday, February 06, 2008 1:09 PM To: [email protected] Subject: Re: Company Dropping Remedy Here is my opinion... The ITSM Suite is great for companies with deep pockets and lots of Remedy resources, but for the most part a lot of companies are finding that there is too much overhead with he ITSM Suite and they are using less than 50% of the "bells & whistles". I think there will be a greater demand for custom applications that employ the "KISS" rule. Custom applications that are built systematically based on a set of development standards and rules have the added bonus of being self-sufficient in terms of support, patches, and licenses. Basic ROI will begin to dictate that for the cost of maintaining a basic ITSM Suite (Problem, Incident, Change, CMDB, SLA) - you can build your own simpler custom application suite and still have money left over. Or better yet - purchase other Remedy enabled ITSM Suites from other vendors at a fraction of the cost. After all the bottom line is - ARS Best Workflow platform around - so why throw out the platform. On Feb 6, 10:22 am, Seth Wrye <[EMAIL PROTECTED]> wrote: > Understood. The only problem though is that being able to customize ASR (Apps or Platform) has been one of ARS's strongest selling point. Should I tell my customers that if they want to customize the HelpDesk form by adding a graphic or to change the flow of a ticket, they will either have to build the entire module from scratch or loose support? I think, with the apps at least, BMC is narrowing the gap that made ARS so much better than the rest of the competition. > > Seth Wrye > > ________________________________ > > From: Action Request System discussion list(ARSList) on behalf of Grooms, Frederick W > Sent: Wed 2/6/2008 10:10 AM > To: [EMAIL PROTECTED] > Subject: Re: Company Dropping Remedy > > I think there is a difference here. The ARS platform is one thing, the > canned OOB applications are another. I believe BMC's customization > statement is about the OOB applications. Here we don't use any of the > OOB apps, it is all pure ARS custom code. > > Fred > > -----Original Message----- > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Seth Wrye > Sent: Wednesday, February 06, 2008 7:49 AM > To: [EMAIL PROTECTED] > Subject: Re: Company Dropping Remedy > > I know, I know, I was also there for that. I have since taken more > training (as we all do) and every time I bring this subject up, I get > the same answer. Its usually something like "BMC says that any > customization is a bad customization". If they plan on keeping the > platform open for customizations, great!! But... there's nothing wrong > with being prepared for the worse case scenario. Most of us witnessed > that when that one company purchased Remedy. If I recall, I think the > name started with a P and ended with bankruptcy. > > Seth Wrye > > ________________________________ > > From: Action Request System discussion list(ARSList) on behalf of Susan > Palmer > Sent: Wed 2/6/2008 8:25 AM > To: [EMAIL PROTECTED] > Subject: Re: Company Dropping Remedy > > ** > Seth, > > At UserWorld 2007 Doug Mueller was emphatic that BMC has no intention of > locking down the platform prohibiting development. I've never felt > Doug has been anything but honest with us. There was a full session > devoted to Doug basically talking about the future of ARS and providing > reassurance to our community. > > Of course business is business but Doug was very convincing. > > Susan > > On Feb 6, 2008 6:47 AM, Seth Wrye <[EMAIL PROTECTED]> > wrote: > > A company I was contracted to tried that last year and was > informed by BMC that if we did not renew support, we must delete all of > the licenses that we did not pay support for and un-install each of the > modules. It is also stated in the license agreement. This was a small > company and they did not have the cash needed to continue with the ITSM > suite. They were seriously considering getting rid of Remedy all > together. I was able to convince them that since the company is small, > they could build a custom system off of the ARS platform and when the > due date comes, drop the support, delete the licenses for the modules > and keep the server and ARSystem User licenses and pay support for only > what they keep. Depending on the size of the company and system this is > a good alternative. If the company grows later on and can justify > spending the $$ then at least they still have Remedy and can bring back > the modules and a company has been saved the heartache of moving to a > lesser platform. Ahhhh, It brings us back to the days of real > development where if you wanted an asset management module, you had to > build it... Not sure how long this will even be a possibility depending > on if and when BMC completely locks everything down so no development > can be done whatsoever. > > Seth Wrye > > ________________________________ > > From: Action Request System discussion list(ARSList) on behalf > of William H. Will Du Chene > Sent: Tue 2/5/2008 5:01 PM > > To: [EMAIL PROTECTED] > Subject: Re: Company Dropping Remedy > > What about this scenario: > > BMC may have control over whom they want to "transfer" support > to while > the contract is in effect for the amount of the term. It's sort > of like if > you and I sat down at the table and hammered out an agreement > that you > would purchase my services for a month. > > I'd expect that you would be honor your side of the agreement > for the > duration. I'd venture a guess that most would agree, yes? After > the month > is up, who cares? > > I am not a lawyer (and I don't even play one on television!), > but it would > seem to me that there is a very simple solution: wait until your > support > contract is up, and DO NOT renew it with BMC. Once your term is > up, then > you should be able to renew it with the VAR of your choice. > > If your term is up, then the contract language might not apply. > It would > be prudent to contact your legal department for confirmation > first, > however, just to be on the safe side. > > Just an idle thought - offered humbly. > > -- > > Will Du Chene > [EMAIL PROTECTED] > http://www.myspace.com/wduchene > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > <http://www.arslist.org/> > Platinum Sponsor:www.rmsportal.com<http://www.rmsportal.com/> > ARSlist: "Where the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > <http://www.arslist.org/> > Platinum Sponsor:www.rmsportal.com<http://www.rmsportal.com/> > ARSlist: "Where the Answers Are" > > __Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > html___ > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum > Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > ____________________________________________________________________________ ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > ____________________________________________________________________________ ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
