Sometimes we get HelpDesk users complaining that they can see tickets assigned to an other group, a group to which they themselves do not belong.
Upon investigation, we see that the user might belong to a group name like "Long Group Name", but they're seeing a ticket that is assigned to a group named "Group". Note that "Group" is a substring of "Long Group Name". I could see how this might happen, given the space-delimited GroupList field in the User table, and the fact that "Long Group Name" contains spaces, but the reason I'm puzzled is that it seems like it really should be happening MORE OFTEN, given all the group names we've got which are sub-strings of other group names. Does anyone know of a way to fix this, without having to rename a bunch of our bloomin groups...? thanks -- John ----------------------------------------- The information contained in this transmission may be privileged and confidential and is intended only for the use of the person(s) named above. If you are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, any review, dissemination, distribution or duplication of this communication is strictly prohibited. If you are not the intended recipient, please contact the sender immediately by reply e-mail and destroy all copies of the original message. Please note that we do not accept account orders and/or instructions by e-mail, and therefore will not be responsible for carrying out such orders and/or instructions. If you, as the intended recipient of this message, the purpose of which is to inform and update our clients, prospects and consultants of developments relating to our services and products, would not like to receive further e-mail correspondence from the sender, please "reply" to the sender indicating your wishes. In the U.S.: 1345 Avenue of the Americas, New York, NY 10105. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
