Hi S I would try to avoid deleting entries directly in the data dictionary tables, and try other approaches to remove the phantom filter. Do you know the name of the phantom filter?
Try creating a new filter and export it to a def file. Then edit the def file to rename it to the same name as your phantom filter. Then import in place to overwrite the phantom filter. Then, hopefully, you can delete the filter correctly through the admin tool. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Remedy Maniac Sent: 07 February 2008 06:03 To: [email protected] Subject: filter does not exist ... however it exist in the database ... how come? dear listers, following my issues with export (see previous post), I noticed that whenever I start the ARSystem, I see messages about "error in definition for a filter". When I look in the Admin tool I don't see the filter. But it exists in the database in table Filter. So first thing is what to do? Second though is my database is somehow corrupted. Is there a way to correctly rebuild the database? We already tried to rebuild the indexes, all, including the primary keys. That didn't help. Maybe there is some internal mechanism via Remedy itself. Any help on this? Thank you. S. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
