david,
when i try to import the file ARAdmin complains that the filter violates
a unique index
"The value(s) for this entry violate a unique index that has been
defined for this form: (ARERR 382)"
then it does not import the file.
Any other thought?
Thanks
s.
David Sanders wrote:
Hi S
I would try to avoid deleting entries directly in the data dictionary
tables, and try other approaches to remove the phantom filter. Do you know
the name of the phantom filter?
Try creating a new filter and export it to a def file. Then edit the def
file to rename it to the same name as your phantom filter. Then import in
place to overwrite the phantom filter. Then, hopefully, you can delete the
filter correctly through the admin tool.
HTH
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==========================
tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]
web http://www.westoverconsulting.co.uk
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Remedy Maniac
Sent: 07 February 2008 06:03
To: [email protected]
Subject: filter does not exist ... however it exist in the database ... how
come?
dear listers,
following my issues with export (see previous post), I noticed that
whenever I start the ARSystem, I see messages about "error in definition
for a filter".
When I look in the Admin tool I don't see the filter. But it exists in
the database in table Filter.
So first thing is what to do?
Second though is my database is somehow corrupted. Is there a way to
correctly rebuild the database?
We already tried to rebuild the indexes, all, including the primary
keys. That didn't help.
Maybe there is some internal mechanism via Remedy itself.
Any help on this?
Thank you.
S.
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