We had a similar problem loading SRM 2.1 and support said it was a bug. The workaround was to modify the corresponding entry in SHARE:Application_Properties, that's what the installer checks. But I would be very cautious given that the versioning is quite specific.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kumar, Amita Sent: Thursday, February 07, 2008 5:10 AM To: [email protected] Subject: IM installation error - Urgent help Please! Hi All, I am trying upgrading IM 7.0.2 patch 5 to IM 7.0.3 on ARS 7.0.1 Patch 5. After the setup checks the applications installed on the server, an error screen flashes up with the following error -> " A newer version of Remedy Definitive Software Library detected on your ARSystem server, installation cannot continue. Please check Remedy customer support web site for compatibility information. http://supportweb.remedy.com " Any Idea how can I get rid of the DSL installed? Thanks & Regards, Amita This e-mail and any attachment is for authorised use by the intended recipi= ent(s) only. It may contain proprietary material, confidential information = and/or be subject to legal privilege. It should not be copied, disclosed to= , retained or used by, any other party. If you are not an intended recipien= t then please promptly delete this e-mail and any attachment and all copies= and inform the sender. Thank you. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
