The new 7.0 Tasks when tied to a Change ticket is much more strict than it was in ITSM 5.6. We ran into the same difficulties but the reason for this error is likely due to the fact that the task in question is sequenced after another task. The Task system seems to require that with multiple tasks associated to a Change, they may have different sequence numbers. The system will not let you move a task that is say Sequence 2 to Status "Assigned" until you have either cancelled or closed a task that is say Sequence 1. The error is confusing of course since it should say something like "This task (or group) must be activated after you have Closed or Cancelled all tasks with a higher sequence."
Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of anil RAI Sent: Wednesday, February 06, 2008 11:34 PM To: [email protected] Subject: Regarding Task in ITSM 7.0 Change Management ** Hi All, I am facing an error in Task of ITSM 7.0 of Change Management. The issue, with the triggering of Task group in some changes is not taking place. Description of error is This task (or group) must be activated (from the parent) before it can be changed to the status: 4000 (ARERR 45093). Thanks & Regards Anil ________________________________ Bring your gang together - do your thing. Start your group. <http://in.rd.yahoo.com/tagline_groups_2/*http://in.promos.yahoo.com/gro ups> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
