Peter,
I installed the User Tool patch 006 on our test system and when I go into Help/About User Tool it shows as patch 6. However, I did not uninstall the previous version I just installed right over it. Lou ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, February 12, 2008 2:48 PM To: [email protected] Subject: Re: Patch 006 Question..... ** Sometimes they forget to update the part of the executable that shows the current version, causing it to display an incorrect value. Add that to the list of QA issues on patches. I would check the registry to see what the real version is. Rick On Feb 12, 2008 11:14 AM, Lammey, Peter A. <[EMAIL PROTECTED]> wrote: ** Has anyone downloaded and installed the Remedy User client 7.01 patch 006 yet? I just downloaded it today and then tried installing it but after the install runs according to Help / About the version is 7.01 patch 002. Ive uninstalled my old client at least twice, cleared out the entire directory where the executables were and ran the install again but I still get the same result. Im wondering if it is just me or if others have found the same thing. Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, February 12, 2008 7:00 AM To: [email protected] Subject: Re: Patch 006 Question..... ** Joe, I think that is incorrect. The latest patch for AR Server 7.0.1 is 006. The latest patch for the ITSM suite is 7.0.2 is 006. And there are differences in the Admin tool, and probably the user tool too, from patch release to patch release. I'd recommend using a matching version to your server. J.T. Shyman Column Technologies ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Tuesday, February 12, 2008 2:55 AM To: [email protected] Subject: Re: Patch 006 Question..... The patch level of the User tool has very little to do with the upgrade of a patch level of your ITSM application. And if you are using ARS 7.0.1, the user tool and the ARS Server is still on Patch 3.. If you are on ARS 7.1, the latest patch is Patch 1. Its only the ITSM applications 7.0 that have got 6 patches released till date.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Louis Cobuccio Sent: Monday, February 11, 2008 2:49 PM To: [email protected] Subject: Patch 006 Question..... ** Hey Gang, I am about to install AR Server, Mid-Tier Server, Email Engine, Flashboards, Approval Server and ITSM patch 006 of version 7.0.01, in production. Can my users still use patch 005 of the User Tool for a bit or do I need to update them with patch 006 of the User Tool at the same time I am patching my system? Any help would be great. Thank you, Louis Cobuccio Eaton Vance Management, Inc. 2 Oliver Street Boston, MA. 02109 (d) 617.598.8822 (c) 617.429.1113 [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
