I never heard about this. I just did a lookup and I can see that indeed Change tickets that were marked Completed over a month ago are still in a Status of Completed.
They should be moved to "Closed" with Status Reason of "Successful" right? (if they were left there in Completed status for at least 15 days) Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, February 20, 2008 11:20 AM To: [email protected] Subject: Defect: Auto-Close - Change - ITSM 7 Just an FYI - the auto close in Change does not work. This is observed as a bug and already a defect SW00275623 is logged for the same. The defect status is in work in Progress. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
