This is what Remedy tells me. So since the defect is "Work in Progress" I will have to create my own workflow / escalation to "auto close" the Change tickets.
On 2/20/08, Lammey, Peter A. <[EMAIL PROTECTED]> wrote: > I never heard about this. > I just did a lookup and I can see that indeed Change tickets that were > marked Completed over a month ago are still in a Status of Completed. > > They should be moved to "Closed" with Status Reason of "Successful" > right? (if they were left there in Completed status for at least 15 > days) > > > > Thanks > Peter Lammey > ESPN MIT Technical Services & Applications Management > 860-766-4761 > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Wednesday, February 20, 2008 11:20 AM > To: [email protected] > Subject: Defect: Auto-Close - Change - ITSM 7 > > Just an FYI - the auto close in Change does not work. > > This is observed as a bug and already a defect SW00275623 is logged for > the same. The defect status is in work in Progress. > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
