Jase

 

We were running ARS 7.0.1 unpatched on a Unix server.  We were
constandly crashing due to a memory leak.  Patch 3 fixed that and
stabilized the system.

 

Dan

 

Dan Wangler,   Team Lead,  STARS Group

Phone: 214-567-8304; email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> 

Client/Server Services, IT Opeations

Texas Instruments, Inc.

6500 Chase Oaks Blvd., MS 8401

Plano, Texas, 75023 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon
Sent: Wednesday, February 20, 2008 10:27 AM
To: [email protected]
Subject: Re: arserver.exe Memory Usage 7.0.01

 

** 

Hello All,

7.0.01 Unpatched

Sql Server 2005

 

I was told by support that 7.0.01 had a known memory leak. 

after about 3 months of continously running, our prod box finally
crashed due to no more available memory.

Has anyone else been told it's a known memory leak?

 

Thanks,

 

Jase

 

On 2/19/08, Joe DeSouza <[EMAIL PROTECTED]> wrote: 

** 

Did anyone get any indication from Support that they are likely to
organize an effort internally to clean up the current ITSM application
to remove the extra overheads by deleting unused objects especially
forms from within the application?

 

This is almost an impossible task on a short term engagement unless you
have a ready list of what can be safely deleted that is not used in any
of the applications.

 

I so wish there is an effort internally by BMC engineering to clean this
app up. IMHO this should be among one of the priority fixes in a
forthcoming patch...

 

Did BMC Support give an indication to anyone that they are likley to
make that effort to clean the applications up?

 

Joe

 

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