Hey, they still have code in this beast that tries to match on Full Name (we have 13,000 customers where Full name is not unique out of 130,000+). I probably worked around that too.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Wednesday, February 20, 2008 4:24 PM To: [email protected] Subject: Re: IM 7.x Bug - Need someone to check patch 6 or 7 ** Again, thanks for checking. Code like this makes me crazy. If you have the People ID available - and you are selecting a specific record - why on earth would you not use "where people ID = people ID". A four-way "Like" search on a form that is holding 1,000,000 records = bad idea. And since this is designed/marketed as an enterprise app it shouldn't be this way. A million or more customer records should be anticipated as the norm. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Wednesday, February 20, 2008 3:28 PM To: [email protected] Subject: Re: IM 7.x Bug - Need someone to check patch 6 or 7 ** Looks like it is still that way in IM 7.0.3 Patch 007. The Set Field If on the 2nd set fields action in the active link is: ( 'Company' LIKE ( $z1D Char01$ + "%" )) AND ( 'Last Name' LIKE ( $z1D Char02$ + "%" )) AND ( 'First Name' LIKE ( $z1D Char03$ + "%" )) AND ( 'Phone Number Business' LIKE (( "%" + $z1D Char04$) + "%" )) J.T. Shyman Column Technologies _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Wednesday, February 20, 2008 4:05 PM To: [email protected] Subject: IM 7.x Bug - Need someone to check patch 6 or 7 In IM 7.02 patch 2 we have the following problem - I need someone to verify if it exists in Patch 6 or 7 of IM 7.0x since I don't have a server free to install on right now. Read below for more details. If you have two (or more) customer (CTM:People) records with the exact same name AND the same phone # (e.g., unknown "###") but different email addresses (i.e., actually different people) and you do a search from the Incident screen you are given the results in the People Search form. If you select the first one you're fine. If you select the second or later one the system selects the first one anyway. This is because the workflow HPD:INC:PCS_100_Search does something really, really stupid. It selects the customer record for the incident based off of "Like" query using: -Company -First name -Last name -Phone number Why this doesn't just use the People ID is beyond me - this is really sloppy. It's also a very inefficient query. That said - can someone with a patch 6 or 7 install check that active link and see if the second "Set Fields" action is still a LIKE query? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
