Mary: 1. Is the user logging in using a Preference Server? We've had some cases where doing that causes the users to see some strange things.
2. What version of the Remedy User Tool is she using? We've had cases where someone has an outdated version of the client and that has caused them to see some odd things. In both of these cases, the problems were machine-specific, so logging in on your machine with an account that is set up identically to your user's won't allow you to see her problem. 3. Is there any way you can either go to her desktop or work with one of your IT folks to make a remote connection to her machine so you can see what she's seeing? Alternately, could you have her send you a screenshot of the error/problem? (Alt + Print Screen on most keyboards with the error/problem as the active window; Ctrl-Print Screen will get you all the windows on the screen.) That being said, there have been a few cases where one of our developers or admins has had to "hijack" my account in order to see a problem I've had (I test our ARS/ESS system, and so work closely with them). Essentially, they just temporarily change the password on my account, log in, then because we use our Kerberos passwords to log in to our system, just reset my account to use the Kerberos password). If you go that route, I'd just ask that you let your user know first. One of our old developers would occasionally just "hijack" my account without warning me, and while I didn't mind him logging in as me in order to see the problem I was having, I really hated it when he didn't ask/warn me first. Good luck with your problem! Natalie Stroud Production Tools/ESS Team Science Applications International Corporation (SAIC), contractor to Sandia National Labs Albuquerque, NM (505)844-7983 [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus Sent: Thursday, February 21, 2008 9:49 AM To: arslist@ARSLIST.ORG Subject: A way to mimic a users account Hi Everyone, I thought I heard that there is a way to mimic a user's account so you can log in as them, but not really using their login and password. Is that possible? I want to test a user's account as it is... I could add one and set it up like hers... but all of those work... so I want to see what she's seeing exactly. Thanks!!! Mary Dollus ARS 7.0.01 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
