All - I'm now intimately familiar with the ITSM7 notification subsystem but can't seem to think of an elegant (i.e. stay as close to out of the box as possibe) for a problem I'm having.
The filter HPD:INC:NotificationGenerator_899_PNPC`! pushes fields from HPD:Help Desk to NTE:SYS-NT Process Control in order to start the notification generation proces. Because the phasing is modified with `! "Submit Date" and "z1D Reported Date" are not yet available for the push fields action. Has anyone added submit date (or something close) to any ITSM7 INC notifications that functions correctly for both Incident and Requester Console submissions? Can you give me any tips (other than redoing the whole of the notification system)? Thanks! Tony -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
