Hum. Then I'm going to have to try that again -- that was my original design but I was finding that Incident Submit Date was $NULL$ at the time of Incident submission -- it existed during modify operations however (reassignments, etc.)
Maybe I missed something. Thanks for the tip! -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 William Rentfrow <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 02/22/2008 03:50 PM Please respond to [email protected] To [email protected] cc Subject Re: Adding Submit Date to ITSM7 INC notification emails ** Sure - we just got done with this in IM 7: 1.) Add the field "Incident Submit Date" (Date/Time) to the form NTE:SYS-NT Process Control 2.) Modify the filter HPD:INC:NotificationGenerator_899_PNPC`! to push $Submit Date$ to "Incident Submit Date" 3.) Add "Submit Date" as a field on the SYS:Form FIeld Selection form: -Selection type = Notification Message Selection -Module Name = Incident -Form Name = HPD:Help Desk -Select fields from = HPD:Help Desk -Menu Label 1 = Submit Date -Menu Value 1 = Submit Date -Menu Value 2 = #Submit Date# 4.) Alter the filter NTE:SHR:TranslateNotificationMessageINC1_100 to do the replacement just like all of the other "Set Fields" inside it. It will replace "#Submit Date#" with the value of "Incident Submit Date" from the form in #1 above. Yes - this works. Also - I'm NOT a big fan of changing base product workflow in the vast majority of circumstances. In this instance we are talking about filters buried in guides and to really stick true you'd have to disable/copy all of the filters and the guides themselves and create new ones....or you can document thoroughly. We chose plan "B". From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Friday, February 22, 2008 2:59 PM To: [email protected] Subject: Adding Submit Date to ITSM7 INC notification emails ** All - I'm now intimately familiar with the ITSM7 notification subsystem but can't seem to think of an elegant (i.e. stay as close to out of the box as possibe) for a problem I'm having. The filter HPD:INC:NotificationGenerator_899_PNPC`! pushes fields from HPD:Help Desk to NTE:SYS-NT Process Control in order to start the notification generation proces. Because the phasing is modified with `! "Submit Date" and "z1D Reported Date" are not yet available for the push fields action. Has anyone added submit date (or something close) to any ITSM7 INC notifications that functions correctly for both Incident and Requester Console submissions? Can you give me any tips (other than redoing the whole of the notification system)? Thanks! Tony -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
