MessageYou might try encapsulating the Summary value between [$$ and $$]. This is normally used for field values that span multiple lines in the e-mail, but it might also work to escape the > and < characters. The Summary line would need to be formatted as follows in the incoming e-mail:
Summary !8! : [$$Modify FIXNDAOTHERCD7 program to Bybass ND-OTHER-CD-7 field > 90 and change Field if < 4 to 0$$] If you decide to try this, please let us know if it works! HTH, Thomas ----- Original Message ----- From: Wheeler, Dylan Newsgroups: gmane.comp.crm.arsystem.general To: [email protected] Sent: Friday, February 22, 2008 5:26 PM Subject: Incoming email that generates record needs escape character? ** Hi all, I'm having a problem with some characters. We get emails from another system on our network that we dump to a working form then generate CHG requests. I ran into the problem today when the summary field had the < and > characters in it. Is there an escape character I can have the other system developer use to tell Remedy it's just field data and not a command variable? I had them remove the < and > and the request went through, so I know that's the problem. Here is the email that failed. Anything after the summary field was disregarded and an email was sent back saying that required fields were empty. Schema: DSL:CQE-CHG-Email Server: XXXXXXXX Login: XXXXXX Password: XXXXXXX Action: Submit Format: Short Category !200000003! : Software Type !200000004! : Application Item !200000005! : NDA Classification !536870982! : Normal Status !7! : Awaiting Review Risk !260007001! : Low Urgency !240000009! : Low Summary !8! : Modify FIXNDAOTHERCD7 program to Bybass ND-OTHER-CD-7 field > 90 and change Field if < 4 to 0 Req. Name !536870914! : John Doe Req. Phone !536870915! : 9999 Aff. Name !240000001! : John Doe Aff. Phone !240000002! : 9999 Implem. Group !536870984! : Mainframe Computing Planned Start !240000013! : 02/29/2008 15:54:35 Planned End !240000014! : 02/29/2008 15:59:35 We're on Windows 2003 with ARS 6.3 Patch 23 ------------- Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings & Loan Association, F.A. Email: [EMAIL PROTECTED] This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
