They verified that it's a bug and generated a Defect ID for me. SW00290116
We'll see how long til it's fixed heh. I'm surprised no one has brought it up with them before? ------------- Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings & Loan Association, F.A. Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thomas Bean Sent: Sunday, February 24, 2008 1:30 PM To: [email protected] Subject: Re: Incoming email that generates record needs escape character? ** Definitely sounds like a bug to me... I would recommend submitting it to BMC for a fix. As a workaround, instead of using an escape character, if the other system developer can do it, why not simply convert the symbols to an equivalent string value before generating the e-mail? For example: Convert ">" to "GTR" Convert ">=" to "GEQ" Convert "<" to "LSS" Convert "<=" to "LEQ" Convert "=" to EQL Convert "!=" to NEQ Summary !8! : Modify FIXNDAOTHERCD7 program to Bybass ND-OTHER-CD-7 field GTR 90 and change Field if LSS 4 to 0 If desired, you should be able to convert these back to the original symbols with a set fields action in a filter, using the REPLACE( ) function. A little cumbersome, but it should work... --Thomas ----- Original Message ----- From: Wheeler, Dylan <mailto:[EMAIL PROTECTED]> Newsgroups: gmane.comp.crm.arsystem.general To: [email protected] Sent: Friday, February 22, 2008 18:46 Subject: Re: Incoming email that generates record needs escape character? ** Thanks for the input, same result though Message Type: Message Number: 307 Message Text: Required field (without a default) not specified Appended Text: 536870914 Instruction: Submit Instruction Number: 1 Instruction Template: ------------- Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings & Loan Association, F.A. Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thomas Bean Sent: Friday, February 22, 2008 4:06 PM To: [email protected] Subject: Re: Incoming email that generates record needs escape character? ** You might try encapsulating the Summary value between [$$ and $$]. This is normally used for field values that span multiple lines in the e-mail, but it might also work to escape the > and < characters. The Summary line would need to be formatted as follows in the incoming e-mail: Summary !8! : [$$Modify FIXNDAOTHERCD7 program to Bybass ND-OTHER-CD-7 field > 90 and change Field if < 4 to 0$$] If you decide to try this, please let us know if it works! HTH, Thomas ----- Original Message ----- From: Wheeler, Dylan <mailto:[EMAIL PROTECTED]> Newsgroups: gmane.comp.crm.arsystem.general To: [email protected] Sent: Friday, February 22, 2008 5:26 PM Subject: Incoming email that generates record needs escape character? ** Hi all, I'm having a problem with some characters. We get emails from another system on our network that we dump to a working form then generate CHG requests. I ran into the problem today when the summary field had the < and > characters in it. Is there an escape character I can have the other system developer use to tell Remedy it's just field data and not a command variable? I had them remove the < and > and the request went through, so I know that's the problem. Here is the email that failed. Anything after the summary field was disregarded and an email was sent back saying that required fields were empty. Schema: DSL:CQE-CHG-Email Server: XXXXXXXX Login: XXXXXX Password: XXXXXXX Action: Submit Format: Short Category !200000003! : Software Type !200000004! : Application Item !200000005! : NDA Classification !536870982! : Normal Status !7! : Awaiting Review Risk !260007001! : Low Urgency !240000009! : Low Summary !8! : Modify FIXNDAOTHERCD7 program to Bybass ND-OTHER-CD-7 field > 90 and change Field if < 4 to 0 Req. Name !536870914! : John Doe Req. Phone !536870915! : 9999 Aff. Name !240000001! : John Doe Aff. Phone !240000002! : 9999 Implem. Group !536870984! : Mainframe Computing Planned Start !240000013! : 02/29/2008 15:54:35 Planned End !240000014! : 02/29/2008 15:59:35 We're on Windows 2003 with ARS 6.3 Patch 23 ------------- Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings & Loan Association, F.A. 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