Good morning all, I'm running into a strange problem and wonder if any of you have run into it and have a solution. I'm trying to create an approval phase that occurs between two Status Reason fields. What happens is that when testing that Approval Phase, I push the Change ticket into the correct status and on my screen I see it appear to enter that Approval Phase. Unfortunately, if I refresh the ticket or open it on another screen, it is somehow automatically moved past that phase. This happens whether I have someone added automatically as an approver through the mappings or add an ad hoc approver. In both cases, it goes through automatically.
If you'd like to recreate this problem, try creating an Approval Phase where the statuses begin and end with "Implementation In Progress" and the Begin Phase Status Reason is "In Test" and the end Status Reason is "In Rollout". I've been able to verify this problem happens under any combination of status reasons. Thanks, Shawn Pierson Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
