Configure itsmserver.mycompany.com as one of the servers on your mid tier configuration page. This should resolve the problem you are having.
Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Prasan Katti Sent: Tuesday, February 26, 2008 5:23 PM To: [email protected] Subject: Notify Action "Web URL" incorrectly formed (ITSM 7.0.3) ** Hello All, We are currently configuring our DEV server running ITSM 7.0.3 (Patch 7). When I create an incident the notification sent out by the application includes the following web url and AR Task attachment to access the ticket directly: http://itsmserver/arsys/forms/itsmserver.mycompany.com/NTE%3ANotifier?eid= NTS000000000031 However this URL is not correctly formed and clicking on it will show the following error: ARERR [9280] Server not present in the configured servers list - itsmserver.mycompany.com I have looked through the archives, but cannot find where this value ('itsmserver.mycompany.com' to just 'itsmserver') needs to be changed so that the URL works across all applications and notify actions. Please help!!. Thanks, Prasan. No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.21.1/1300 - Release Date: 2/26/2008 7:50 PM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
