Thanks Rabi and Joe for your suggestions. Adding the server *itsmserver.mycompany.com* to the mid-tier configuration page has solved the problem.
However, I was curious where this value is being picked up from, the "Email Notifications Web Path" has been set to http://itsmserver/arsys and the "Server Name Alias" is set to *itsmserver*. Also, we are running the installation on a SUSE Linux Enterprise Server 10 (i586) and running the command hostname -a returns *itsmserver* and not * itsmserver.mycompany.com*. Thanks again for your help. Prasan. On Tue, Feb 26, 2008 at 8:04 PM, Joe D'Souza <[EMAIL PROTECTED]> wrote: > ** Configure itsmserver.mycompany.com as one of the servers on your mid > tier configuration page. This should resolve the problem you are having. > > Joe > > -----Original Message----- > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] Behalf Of *Prasan Katti > *Sent:* Tuesday, February 26, 2008 5:23 PM > *To:* [email protected] > *Subject:* Notify Action "Web URL" incorrectly formed (ITSM 7.0.3) > > ** Hello All, > > We are currently configuring our DEV server running ITSM 7.0.3 (Patch 7). > When I create an incident the notification sent out by the application > includes the following web url and AR Task attachment to access the ticket > directly: > > http://itsmserver/arsys/forms/itsmserver.mycompany.com/NTE%3ANotifier?eid=NTS000000000031 > > However this URL is not correctly formed and clicking on it will show the > following error: > > ARERR [9280] > Server not present in the configured servers list - > itsmserver.mycompany.com > > I have looked through the archives, but cannot find where this value (' > itsmserver.mycompany.com' to just 'itsmserver') needs to be changed so > that the URL works across all applications and notify actions. > > Please help!!. > > Thanks, > Prasan. > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
