Hi all,
I've a problem with CCM Calendar.
I installed on our solaris 10u4 machine with ars 7.1p1, midtier,
flashboards, email, approval, assignment, cmdb 2.1p1, aie, itsm-suite
7.03p7, slm 7.1.
Flashboards and Mid-Tier (Home Page and SLM) works fine but if I open
CCM Calendar from AR Home Page (it's equal with fat client or browser)
and I'll get an error message from tomcat in my right, big frame of ccm
calendar like this:
HTTP Status 500 -
type Exception report
message
description The server encountered an internal error () that prevented
it from fulfilling this request.
exception
javax.servlet.ServletException: Servlet execution threw an exception
root cause
java.lang.NoClassDefFoundError
com.remedy.arsys.api.DefaultProxyManager.getProxy(DefaultProxyManager.ja
va:60)
com.remedy.arsys.api.Util.ARSetSessionConfiguration(Util.java:184)
com.remedy.arsys.plugincontainer.impl.ARConversionHelper.convertTo70(Unk
nown Source)
com.remedy.arsys.plugincontainer.impl.PluginContextImpl.getServerUser(Un
known Source)
com.bmc.ccm.calendar.plugin.RequestDispatcher.handleRefreshAction(Reques
tDispatcher.java:200)
com.bmc.ccm.calendar.plugin.RequestDispatcher.dispatchRequest(RequestDis
patcher.java:161)
com.bmc.ccm.calendar.plugin.DashboardPlugin.processRequest(DashboardPlug
in.java:40)
com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unkno
wn Source)
com.remedy.arsys.plugincontainer.impl.PluginContainer.doRequest(Unknown
Source)
com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown
Source)
com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source)
javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
note The full stack trace of the root cause is available in the Apache
Tomcat/5.5.25 logs.
Apache Tomcat/5.5.25
Midtier0.log tells:
Feb 27, 2008 7:56:17 PM - FINE (com.remedy.log.SESSION) : No preference
server for this user Demo Using default preferences.
Feb 27, 2008 7:56:17 PM - CONFIG (com.remedy.log.CONFIG) : Loaded
properties file /usr/ar/mid-tier/WEB-INF/classes/locale.properties
Feb 27, 2008 7:56:17 PM - FINE (com.remedy.log.SESSION) : No preference
server for this user Demo Using default preferences.
Feb 27, 2008 7:56:18 PM - FINE (com.remedy.log.INTERNAL) : Throw Error -
9391
Feb 27, 2008 7:56:18 PM - FINE (com.remedy.log.INTERNAL) : Throw Error -
9394
Feb 27, 2008 7:56:18 PM - FINE (com.remedy.log.INTERNAL) : Caused due to
Throw Error - 9391
Feb 27, 2008 7:56:18 PM - FINE (com.remedy.log.DVMODULE) : Exception
while trying to find plugin "Flashboard" in the server
"q4de47sy072.gdc-bln03.t-system
s.com" Throw Error - 9394
Feb 27, 2008 7:56:19 PM - FINE (com.remedy.log.DVMODULE) : The plugin
url is
file:/usr/ar/mid-tier/PluginsCache/LocalDisk/Flashboard/classes.jar
Feb 27, 2008 7:56:19 PM - FINE (com.remedy.log.DVMODULE) : Dependent jar
file URL is
file:/usr/ar/mid-tier/PluginsCache/LocalDisk/Flashboard/lib/jfreechart
-0.9.8.jar
Feb 27, 2008 7:56:19 PM - FINE (com.remedy.log.DVMODULE) : Dependent jar
file URL is
file:/usr/ar/mid-tier/PluginsCache/LocalDisk/Flashboard/lib/jcommon-0.
8.2a.jar
Feb 27, 2008 7:56:19 PM - FINE (com.remedy.log.DVMODULE) : The plugin
class is com.remedy.arsys.fbmidtier.servlet.FBImageUtil
Feb 27, 2008 7:56:19 PM - WARNING (com.remedy.log.FLASHBOARD) : topgbnum
should be a positive int: null
Feb 27, 2008 7:56:23 PM - FINER (com.remedy.log.FLASHBOARD) :
tt4-tt3=3262
Feb 27, 2008 7:56:23 PM - FINE (com.remedy.log.INTERNAL) : Throw Error -
9391
Feb 27, 2008 7:56:23 PM - FINE (com.remedy.log.INTERNAL) : Throw Error -
9394
Feb 27, 2008 7:56:23 PM - FINE (com.remedy.log.INTERNAL) : Caused due to
Throw Error - 9391
Feb 27, 2008 7:56:23 PM - FINE (com.remedy.log.DVMODULE) : Exception
while trying to find plugin "Flashboard" in the server
"q4de47sy072.gdc-bln03.t-system
s.com" Throw Error - 9394
Feb 27, 2008 7:56:42 PM - FINE (com.remedy.log.DVMODULE) : Last modifed
time for the plugin jar is 0 entry last modified is 1200066256000
Feb 27, 2008 7:56:42 PM - FINE (com.remedy.log.DVMODULE) : The plugin
url is
file:/usr/ar/mid-tier/PluginsCache/q4de47sy072.gdc-bln03.t-systems.com/D
ashboa
rdPlugin/classes.jar
Feb 27, 2008 7:56:42 PM - FINE (com.remedy.log.DVMODULE) : Dependent jar
file URL is
file:/usr/ar/mid-tier/PluginsCache/q4de47sy072.gdc-bln03.t-systems.com
/DashboardPlugin/lib/cmdbapi20.jar
Feb 27, 2008 7:56:42 PM - FINE (com.remedy.log.DVMODULE) : The plugin
class is com.bmc.ccm.calendar.plugin.DashboardPlugin
Catalina.log tells:
- Servlet.service() for servlet PluginServlet threw exception
java.lang.NoClassDefFoundError
at
com.remedy.arsys.api.DefaultProxyManager.getProxy(DefaultProxyManager.ja
va:60)
at
com.remedy.arsys.api.Util.ARSetSessionConfiguration(Util.java:184)
at
com.remedy.arsys.plugincontainer.impl.ARConversionHelper.convertTo70(Unk
nown Source)
at
com.remedy.arsys.plugincontainer.impl.PluginContextImpl.getServerUser(Un
known Source)
at
com.bmc.ccm.calendar.plugin.RequestDispatcher.handleRefreshAction(Reques
tDispatcher.java:200)
at
com.bmc.ccm.calendar.plugin.RequestDispatcher.dispatchRequest(RequestDis
patcher.java:161)
at
com.bmc.ccm.calendar.plugin.DashboardPlugin.processRequest(DashboardPlug
in.java:40)
at
com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unkno
wn Source)
at
com.remedy.arsys.plugincontainer.impl.PluginContainer.doRequest(Unknown
Source)
at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown
Source)
at com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Applica
tionFilterChain.java:269)
at
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilt
erChain.java:188)
at
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValv
e.java:213)
at
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValv
e.java:174)
at
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java
:127)
at
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java
:117)
at
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.
java:108)
at
org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:1
51)
at
org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:200)
at
org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283)
at
org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:773)
at
org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:
703)
at
org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.
java:895)
at
org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool
.java:689)
at java.lang.Thread.run(Thread.java:595)
Does anyone know where is the problem?
Thank you very much.
With best regards,
Marc Prang
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