Hi Rick, I only have time for a quick reply right now, but yes since we upgraded from 5.1.2 to 7.0.1P3 last June there have been issues.
We couldn't use the old user tool without causing thread storms but once they were upgraded that went away. Eight weeks of hell since 3-4 were spent isolating the actual problem. Then on some users they couldn't run reports (created Crystal 9, using active links, dialog form and macro). Did an upgrade on some of them to Crystal 11 and for a few more people they did work. Then gradually the new reports wouldn't work. It appeared to point to odbc and I still believe that is a component. After a zillion hours working with Support (bmc and TuringSMI) and being able to recreate the problem etc so close to being a bug I could taste the bug's wings. But then they decided that you CANNOT use macros anymore. Have to do the crystal report via an open window configuration for reports. It worked on the one I tried it on that was the #1 annoying that I can't run it report. Now I only have a few hundred left to go. I don't actually know that it will work on more of them until I do the conversion but with my luck I will have to do all that work. Also, odbc configuration is a big thing. We've found instances where it kind of disappears but it could be related to the old active link workflow. We also were clearing the Common Files for Crystal which helped sometimes but wasn't long term. Also cache clearing. Good luck ... Susan On Mon, Mar 3, 2008 at 2:06 PM, Rick Westbrock <[EMAIL PROTECTED]> wrote: > ** > > Hello all- > > > > My current production environment is ARS 5.1.2 patch 1283 (server and WUT) > and I have several buttons that call active links to open Crystal reports; > these reports were written with version 9 of Crystal Reports Designer. This > process has been working fine for several years now. The report files are > embedded in the active links. The application and database servers are both > Windows 2000 (SQL 2000) and the users are on XP Pro. > > > > We are in the process of upgrading to version 7.0.1 patch 6 (installed > fresh on a new server running Windows Server 2003 Standard) and I've > discovered that the Crystal reports do not work against this server. The new > 7.0.1 server is pointing to a new database on the existing DB server. When > using WUT 5.1.2 (as my users will be for a time after we repoint to the > new server) they get an hourglass for a minute or so and then nothing. When > using the 7.0.1 patch 6 WUT the hourglass comes up for 1-2 minutes but > then the following error is displayed: > > > > An error occurred while generating the Crystal report: 0x80043ac3 – File > not found. Details: error (ARERR 1904) > > > > The error message catalog doesn't show this error number (1904) and I > searched the KB and couldn't my exact problem there, either. I did find > solution #214704 but that was regarding the user having another Crystal > Reports component on their system (which is not applicable in this case). > None of the other six KB results was applicable, either. > > > > This morning I had a user open his 5.1.2 WUT and he was able to open a > Crystal report against the 5.1.2 server with no issue. I had him log in > again, this time to the 7.0.1 server and the report window never opens so > I believe that I've narrowed down the issue to the ARS version (or possibly > the Windows version of the server). This user has never had a version of the > WUT higher than 5.1.2 installed on his machine. > > > > When I opened the active link in the 7.0.1 Admin tool the type was set to > 2 instead of Crystal so I used the menu to change it to Crystal and saved > the AL but that didn't help. I also resaved the .rpt file into the AL and > that didn't help either. > > > > Has anyone else run into Crystal Reports problems when upgrading to > version 7 (any flavor)? > > > > > > Thanks, > > > > Rick > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
