No. Don't create a new record in Approval Process Configuration. Modify the existing records there and modify it so that when a ticket is in the any of the approval phases set the field There should be 5 records in Approval Process Configuration for CHG:Infrastructure Change and you should modify the settings in the Status Flow tab so that if "No Approvers" set the Status to "Scheduled".
With this setting change, you would expect Change tickets that have approvers that approve the ticket, the change will move to the next approval stage. If there are no approvers mapped for the change then the change will move to Scheduled. There is one other drawback to this. The system will normally require the user to fill in a Scheduled Start and Scheduled End Date in the Dates tab when the user moves a ticket to Scheduled from Planning In Progress. However, if the Approval engine moves it to Scheduled you could have change tickets in the system without Scheduled dates set in the records. It can be a training issue or you would have to customize the code to force users to put in dates if they are changing the ticket to a status > Draft. Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, March 05, 2008 8:14 AM To: [email protected] Subject: Re: Question: Change Statuses - ITSM 7.0 (patch 6) Are you talking about the "Approval Process Configuration"? I tried to create a new record, but got a SQL error. On 3/5/08, Roger Justice <[EMAIL PROTECTED]> wrote: > ** If you want to skip steps as you suggested you will have to have > additional approval processes that meet the criteria you want to use > that allows the Change to go from RFC to Scheduled on self approval. > > > -----Original Message----- > From: T. Dee <[EMAIL PROTECTED]> > To: [email protected] > Sent: Wed, 5 Mar 2008 7:51 am > Subject: Re: Question: Change Statuses - ITSM 7.0 (patch 6) > > I have the Approvals for certain Change Types setup, however, don't have any > Approvals for the Change Types that do not require approval. Do you still > have to setup Approvals for Change Types that do nto require > approvals? Thanks. On 3/4/08, Roger Justice <[EMAIL PROTECTED]> wrote: > > ** You will need to set up aan approval process that will allow this > to > > occur with a qualification such as Timing = no impact. > > > > -----Original > Message----- > From: T. Dee <[EMAIL PROTECTED]> > To: > [email protected] > Sent: Tue, 4 Mar 2008 5:08 pm > Subject: Question: > Change Statuses - ITSM 7.0 (patch 6) > > I am have setup certain "Change > Types" to require Approvals - this works > fine. I have setup other "Change > Types" NOT to require Approvals - this > works fine. The problem I am > having is that for "Change Types" that do NOT require Approvals are force > to go through every Status. The system will not > let me go from Draft to > Scheduled for Review. I do not want to break the > Statuses for the "Change > Types" that require Approvals. Any help would be > greatly > > appreciated! Thanks! ________________________________________________________________________ _______ UNSUBSCRIBE > > or access ARSlist Archives at www.arslist.org Platinum Sponsor: > > www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________ > Supercharge your AIM. > Get the AIM toolbar for your browser. __Platinum > Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" > html___ ________________________________________________________________________ _______ UNSUBSCRIBE > or access ARSlist Archives at www.arslist.org Platinum Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" > ________________________________ > Supercharge your AIM. Get the AIM toolbar for your browser. __Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
