THANKS Peter!!! I have created workflow that automatically calculates Scheduled Start Date and Scheduled End Date based on the length required for each Task.
So all I need to do is modify the existing Approval Process Configuration records. Thanks again! Ty On 3/5/08, Lammey, Peter A. <[EMAIL PROTECTED]> wrote: > No. Don't create a new record in Approval Process Configuration. > Modify the existing records there and modify it so that when a ticket is > in the any of the approval phases set the field > There should be 5 records in Approval Process Configuration for > CHG:Infrastructure Change and you should modify the settings in the > Status Flow tab so that if "No Approvers" set the Status to "Scheduled". > > With this setting change, you would expect Change tickets that have > approvers that approve the ticket, the change will move to the next > approval stage. > If there are no approvers mapped for the change then the change will > move to Scheduled. > > There is one other drawback to this. The system will normally require > the user to fill in a Scheduled Start and Scheduled End Date in the > Dates tab when the user moves a ticket to Scheduled from Planning In > Progress. > However, if the Approval engine moves it to Scheduled you could have > change tickets in the system without Scheduled dates set in the records. > > It can be a training issue or you would have to customize the code to > force users to put in dates if they are changing the ticket to a status > > Draft. > > > Thanks > Peter Lammey > ESPN MIT Technical Services & Applications Management > 860-766-4761 > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Wednesday, March 05, 2008 8:14 AM > To: [email protected] > Subject: Re: Question: Change Statuses - ITSM 7.0 (patch 6) > > Are you talking about the "Approval Process Configuration"? I tried to > create a new record, but got a SQL error. > > > > On 3/5/08, Roger Justice <[EMAIL PROTECTED]> wrote: > > ** If you want to skip steps as you suggested you will have to have > > additional approval processes that meet the criteria you want to use > > that allows the Change to go from RFC to Scheduled on self approval. > > > > > > -----Original Message----- > > From: T. Dee <[EMAIL PROTECTED]> > > To: [email protected] > > Sent: Wed, 5 Mar 2008 7:51 am > > Subject: Re: Question: Change Statuses - ITSM 7.0 (patch 6) > > > > I have the Approvals for certain Change Types setup, however, don't > have any > > Approvals for the Change Types that do not require approval. > Do you still > > have to setup Approvals for Change Types that do nto > require > > approvals? > > Thanks. > > On 3/4/08, Roger Justice <[EMAIL PROTECTED]> wrote: > > > > ** You will need to set up aan approval process that will allow this > > to > > > > occur with a qualification such as Timing = no impact. > > > > > > > > -----Original > > Message----- > > From: T. Dee <[EMAIL PROTECTED]> > > To: > > [email protected] > > Sent: Tue, 4 Mar 2008 5:08 pm > > Subject: Question: > > Change Statuses - ITSM 7.0 (patch 6) > > > > I am have setup certain "Change > > Types" to require Approvals - this > works > > fine. I have setup other "Change > > Types" NOT to require > Approvals - this > > works fine. > > The problem I am > > having is that for "Change Types" that do NOT require > Approvals are force > > to go through every Status. > > The system will not > > let me go from Draft to > > Scheduled for Review. I > do not want to break the > > Statuses for the "Change > > Types" that require > Approvals. > > Any help would be > > greatly > > > > appreciated! > > Thanks! > > ________________________________________________________________________ > _______ > UNSUBSCRIBE > > > > or access ARSlist Archives at www.arslist.org > Platinum Sponsor: > > > > www.rmsportal.com ARSlist: "Where the Answers Are" > > > > ________________________________ > > Supercharge your AIM. > > Get the AIM toolbar for your browser. __Platinum > > Sponsor: > > www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > > ________________________________________________________________________ > _______ > UNSUBSCRIBE > > or access ARSlist Archives at www.arslist.org > Platinum Sponsor: > > www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________ > > Supercharge your AIM. Get the AIM toolbar for your browser. __Platinum > > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
