I have removed them by deleting the SLA:Main record for that SLA plus the multiple filters associated with the SLA depending on what you have checked off when creating the SLA.
John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 "Dave.ARSList" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 03/06/2008 12:07 PM Please respond to [email protected] To [email protected] cc Subject URGENT: SLA Targets not being deleted completely ** Listers, So basically, we delete SLAs that are not required anymore but what seems to be happening is that SLAs are being deleted completely and are still being attached to incidents. After deleting the SLA, we don't see it in our SLM Console but when I dig deep into it, this is what I find: 1) SLAs are not visible in SLM Console anymore. 2) When I turned on the filter logging, I noticed it's firing. SLM:Measurement:AllGetValuesFrServiceTarget filter and reads the value from SLM:Service Target form. 3) Based on the SLA title, I searched on SLM:Service Target form and I did find the record for that SLA. However, the records only had partial values. Even required fields were blank. (It has InstaceID, GoalTypes, DataSourceName, etc... but the Status, Terms & Conditions, etc... are blank!! Interesting this is that missing fields are required fields So, it feels that somehow SLAs (There are multiple cases now). are not completely being deleted which is affecting our users and incidents. Has anyone experienced this? Any clues? Ideas? How can I make sure that SLA is deleted properly? Can I just delete the records on SLM:Service Target form or do I need to delete multiple records from some associated forms as well? Any help would be greatly appreciated. Thanks, Dave. View this message in context: URGENT: SLA Targets not being deleted completely Sent from the ARS (Action Request System) mailing list archive at Nabble.com. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
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