Forgot that it has an aliases called Service Level Agreements.
John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120
"Dave.ARSList"
<[EMAIL PROTECTED]
IL.COM> To
Sent by: "Action [email protected]
Request System cc
discussion
list(ARSList)" Subject
<[EMAIL PROTECTED] Re: URGENT: SLA Targets not being
ORG> deleted completely
03/06/2008 01:50
PM
Please respond to
[EMAIL PROTECTED]
RG
John,
When you say 'deleted the SLA:Main record...' - are you referring to
records
in SLM:Service Target form? I did not find any SLA:Main form :S Were you
able to get to the root cause of this issue by any chance?
Thanks,
Dave.
John Atherly wrote:
>
> I have removed them by deleting the SLA:Main record for that SLA plus the
> multiple filters associated with the SLA depending on what you have
> checked off when creating the SLA.
>
>
> John Atherly
> American Power Conversion
> [EMAIL PROTECTED]
> 401-789-5735 Ext. 2120
> 1-800-788-2208 Ext. 2120
>
>
>
> "Dave.ARSList" <[EMAIL PROTECTED]>
> Sent by: "Action Request System discussion list(ARSList)"
> <[email protected]>
> 03/06/2008 12:07 PM
> Please respond to
> [email protected]
>
>
> To
> [email protected]
> cc
>
> Subject
> URGENT: SLA Targets not being deleted completely
>
>
>
>
>
>
> ** Listers, So basically, we delete SLAs that are not required anymore
but
> what seems to be happening is that SLAs are being deleted completely and
> are still being attached to incidents. After deleting the SLA, we don't
> see it in our SLM Console but when I dig deep into it, this is what I
> find:
>
> 1) SLAs are not visible in SLM Console anymore.
> 2) When I turned on the filter logging, I noticed it's firing.
> SLM:Measurement:AllGetValuesFrServiceTarget filter and reads the value
> from SLM:Service Target form.
> 3) Based on the SLA title, I searched on SLM:Service Target form and I
did
> find the record for that SLA. However, the records only had partial
> values. Even required fields were blank. (It has InstaceID, GoalTypes,
> DataSourceName, etc... but the Status, Terms & Conditions, etc... are
> blank!! Interesting this is that missing fields are required fields
>
>
> So, it feels that somehow SLAs (There are multiple cases now). are not
> completely being deleted which is affecting our users and incidents.
>
> Has anyone experienced this? Any clues? Ideas? How can I make sure that
> SLA is deleted properly? Can I just delete the records on SLM:Service
> Target form or do I need to delete multiple records from some associated
> forms as well? Any help would be greatly appreciated.
>
> Thanks,
> Dave.
>
>
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