is your ARAdmin account password the default? If not, have the DBA change it to the default, and try again, ensure that you don't have anything in our ar.conf/ar.cfg file regarding the DB password, once connected you can set the password in the DB through the admin tool/admin console in the user tool
_____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Masha Bench Sent: Friday, March 07, 2008 5:18 PM To: [email protected] Subject: Problems with AR System Server 7.1 installation ** Hi Everyone, I am, what you would say, brand new to Remedy and excited to get 7.1 working sometime soon. J Currently we are running Remedy 6.x, that is doing its job fine but I am having problems with brand new installation of 7.1 and BMC Support is not being very helpful. Here is the deal: Windows 2003 SP2 on VM Ware Oracle 10g client and 10g DB on a remote server AR System Server 7.1 The install goes smoothly until the very end when it tries to start the BMC Remedy Action Request System Server Service, the ar_install.log shows: 14:52:07 Trying to start the service: BMC Remedy Action Request System Server 15:02:05 Waited 600 secs for service to start. 15:02:05 ****->[ERROR]: Failed to start the service: BMC Remedy Action Request System Server 15:02:05 ****->[ERROR]: Unable to start the AR System Server service 15:02:58 ****->[ERROR]: The AR System Server could not be started. You can start it manually using the Services icon in the Control Panel. This error occurred after the installation of the AR System was completed. To correct this error, import the sample applications from the samples subdirectory. 15:02:59 ****->[ERROR]: Failed to complete AR Server installation. >From the arerror.log I get Fri Mar 07 14:52:09 2008 390695 : Unable to extract minor version from Java VM version string: 10.0-b19 (ARERR 9130) Fri Mar 07 14:52:09 2008 : Action Request System(R) Server Version 7.1.00 Build 200708221849 (c) Copyright 1991-2007 BMC Software, Inc. Fri Mar 07 14:52:09 2008 390600 : Failure while trying to connect to the SQL database. Please ensure the SQL database is running or contact the Database Administrator for help (ARERR 550) Fri Mar 07 14:52:09 2008 ORA-01017: invalid username/password; logon denied Fri Mar 07 14:52:09 2008 390600 : Cannot initialize contact with SQL database (ARERR 551) Fri Mar 07 14:52:09 2008 Stop server Fri Mar 07 14:52:09 2008 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) So clearly AR Server can't connect to the Oracle db, BUT it had just created the tables in it without any problems. I can connect to the DB from the server itself with the AR admin account no problem. Any help is appreciated. Thank you, Mariya (Masha) Bench Solutions Engineer Office of Information Technology, BYU 801-422-3323 801-372-6221 <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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