Did you change the default ARSystem database username or password? Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Masha Bench Sent: Friday, March 07, 2008 7:18 PM To: [email protected] Subject: Problems with AR System Server 7.1 installation
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Hi Everyone,
I am, what you would say, brand new to Remedy and excited to get 7.1
working sometime soon. J
Currently we are running Remedy 6.x, that is doing its job fine but I am
having problems with brand new installation of 7.1 and BMC Support is not
being very helpful. Here is the deal:
Windows 2003 SP2 on VM Ware
Oracle 10g client and 10g DB on a remote server
AR System Server 7.1
The install goes smoothly until the very end when it tries to start the
BMC Remedy Action Request System Server Service, the ar_install.log shows:
14:52:07 Trying to start the service: BMC Remedy Action Request System
Server
15:02:05 Waited 600 secs for service to start.
15:02:05 ****->[ERROR]: Failed to start the service: BMC Remedy Action
Request System Server
15:02:05 ****->[ERROR]: Unable to start the AR System Server service
15:02:58 ****->[ERROR]: The AR System Server could not be started. You can
start it manually using the Services icon in the Control Panel.
This error occurred after the installation of the AR System was completed.
To correct this error, import the sample applications from the samples
subdirectory.
15:02:59 ****->[ERROR]: Failed to complete AR Server installation.
From the arerror.log I get
Fri Mar 07 14:52:09 2008 390695 : Unable to extract minor version from
Java VM version string: 10.0-b19 (ARERR 9130)
Fri Mar 07 14:52:09 2008 : Action Request System(R) Server Version 7.1.00
Build 200708221849
(c) Copyright 1991-2007 BMC Software, Inc.
Fri Mar 07 14:52:09 2008 390600 : Failure while trying to connect to the
SQL database.
Please ensure the SQL database is running or contact the Database
Administrator for help (ARERR 550)
Fri Mar 07 14:52:09 2008 ORA-01017: invalid username/password; logon
denied
Fri Mar 07 14:52:09 2008 390600 : Cannot initialize contact with SQL
database (ARERR 551)
Fri Mar 07 14:52:09 2008 Stop server
Fri Mar 07 14:52:09 2008 390600 : AR System server terminated -- fatal
error encountered (ARNOTE 21)
So clearly AR Server can’t connect to the Oracle db, BUT it had just
created the tables in it without any problems. I can connect to the DB from
the server itself with the AR admin account no problem.
Any help is appreciated.
Thank you,
Mariya (Masha) Bench
Solutions Engineer
Office of Information Technology, BYU
801-422-3323
801-372-6221
[EMAIL PROTECTED]
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