Hey everyone-
Before I got here, they had a requirement to hide the change implementer assignment fields in CHG:Infrastructure Change. That was causing problems however when we would try and set people to non-support staff and they had been set as a change implementer in the hidden field- they were assigned tickets and didn't know it and they had to be reassigned before their People record could change. I un-hid the fields for administrators, but rather than tracking down all the workflow to set and check those fields and turning them off, I created a filter that fired on modify and save to null them out, with an execution order of 600. I made that change last Friday and since almost 200 change tickets have been created and everything worked fine. However today someone was trying to modify a change and was unable to. He got the error "The selected change implementer is invalid. Please reselect the change implementer from the menu and then reapply. ARERR 1441186". Specifically, he added a work note and hit save. That error is not from workflow I created, and I am trying to find out where it comes from. That number is too high to be from one of the OOTB errors (I think). It seems like it must be an error created in custom work, but the developers who set the system up are not available. I turned off the filter I made and it stopped the problem from occurring, however I cannot reproduce the error in dev and I didn't get a chance to log it on production. I can't turn it back on in production- it's a high availability 24/7 implementation. How can I find the workflow bit where that error comes from based only on that number? Thanks, Chris _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
