I'm new to Remedy, we are on ARS 7.1.00 Patch 002. I am working on the LDAP AREA authentication which I have working to two of our three AD domains. That is, the person can login with their AD account ID, which matches their Remedy account ID, use their AD account login password and get authenticated to Remedy. The third domain has a different account naming structure and I'm looking for help on getting the LDAP AREA authentication working to that domain. Here is the issue:
For mythical person Ed Jones the AD account login name would be jonese (Last name, first initial). The AD account doesn't have all the information the company wants in the person record. This comes from a second source which is a CSV file. This CSV file would have a value of ed_jones, but not jonese. But... the second source does have an email account of [EMAIL PROTECTED] and the AD account has a mail field value of [EMAIL PROTECTED] I want to authenticate the Remedy account of ed_jones to the AD account of jonese with the common value of [EMAIL PROTECTED] I first tried setting User Search Filter to '[EMAIL PROTECTED] and that did not work. Do I need to use the Defaults and Mapping Attributes? If so, would I set User Search Filter back to sAMAccountName=$\USER$ and map the Email Address to the name of the email field in AD (which is mail). Sorry to be so thick minded.... No training and no consultant $ on this project and we are trudging through this implementation on our own. I've already read and received a lot of help from this board on previous issues but am finally desperate enough to post my own question. Thanks much! Christine _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
