Melissa & Mike, One thing to check... Is the drive actually mapped on the Citrix server. We found that we had a problem where a drive was mapped on the user's machine, it was not mapped on the Citrix Server (where the User tool is actually running). Our Citrix admins kept telling us it was mapped but until I did an Active Link that captured the Net Use command inside the User Tool and found it wasn't we kept having issues.
You might want to create a Diagnostics form with a button and 1 or more large character fields to capture info and see what you really have mapped inside the User Tool. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ZHANG, ERIC L Sent: Tuesday, March 18, 2008 9:23 AM To: [email protected] Subject: Re: Parameter is Incorrect Mike, We have the same problem for users via Citrix. I opened a ticket to BMC support and this was the support's response: "As per the version you mentioned in your initial email, you are using Citrix Presentation server 4.0. As per the compatibility matrix, the only supported citrix version for ARS 6.3, 7.0.01, 7.1 are Metaframe 1.2 (Unix) and Metaframe 3.0 (Windows). Our Engineering hasn't tested this with Citrix Presentation Server. So the issue could not be sent to the further level since the citrix version is unsupported" Metaframe 3.0 is an old Citrix version. I don't understand why the newer version, Citrix Presentation server 4.0, is not supported by BMC. Thanks, Eric -----Original Message----- From: Mike Wallick [mailto:[EMAIL PROTECTED] Sent: Monday, March 17, 2008 10:40 AM Subject: Re: Parameter is Incorrect I've been trying to figure this out for months now, though I only see the behavior when the Remedy client is running via Citrix. In my case, network drives work fine, but the drive mapped to the user's local hard disk (V: in my case) is where I see the parameter is incorrect message. This is with WUT 7.0.1 p3 through p6. Performing the same operation from a 6.3 user tool in Citrix does not exhibit the same behavior (it works as expected). Sorry I don't have more to offer. Mike On 3/17/08, SUBSCRIBE arslist Melissa <[EMAIL PROTECTED]> wrote: > > We are trying to attach documents to the work info for an incident, but we > are getting "Parameter is Incorrect" error when the file is located in the > "My Documents" folder. In our environment, My Documents is mapped to a > network drive. I can attach from any other network drive. > > We are using Remedy User 7.01 patch 5. > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
