I think that is because the source Form Name is CHG:ChangeAPDetailSignature, not CHG:InfrastructureChange, and customizations and workflow are required to SYS:Form Field Selection, the translation filters ($value$ -> #value#), three NTE:Sys Control forms and their workflow before ANY fields will show up for that form; they must not have defined ANY in the OOTB application. The information I have about this is that it is covered in detail in BMC Remedy ITSM 7.x: Advanced Solutions for Incident and Problem Management, so the only docs are going to be from the Training department. There were tidbits of this presented at the last UserWorld Tutorials.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Tuesday, March 18, 2008 2:26 PM > To: arslist@ARSLIST.ORG > Subject: Question: SYS:Notification Messages > > I tried to insert another field into the email message body > of Notification Message Tag - CHG-APR-ApprovalNTForIndividual > - however the pull down is empty. > > Has anyone come across this? > > Thanks! > > ______________________________________________________________ > _________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
