THANK YOU!!!!! On Wed, Mar 19, 2008 at 9:43 AM, Pierson, Shawn <[EMAIL PROTECTED]> wrote: > If you do a search on the ARSList archives, there was a good description > of how to do this. I don't have the person's name that posted it to be > able to give them credit (sorry), but here is the text I saved off with > instructions on how to add a field to incident: > > 1.) Add the field "Incident Submit Date" (Date/Time) to the form > NTE:SYS-NT Process Control > > 2.) Modify the filter HPD:INC:NotificationGenerator_899_PNPC`! to push > $Submit Date$ to "Incident Submit Date" > > 3.) Add "Submit Date" as a field on the SYS:Form FIeld Selection form: > -Selection type = Notification Message Selection > -Module Name = Incident > -Form Name = HPD:Help Desk > -Select fields from = HPD:Help Desk > -Menu Label 1 = Submit Date > -Menu Value 1 = Submit Date > -Menu Value 2 = #Submit Date# > > 4.) Alter the filter NTE:SHR:TranslateNotificationMessageINC1_100 to do > the replacement just like all of the other "Set Fields" inside it. It > will replace "#Submit Date#" with the value of "Incident Submit Date" > from the form in #1 above. > > Thanks, > > Shawn Pierson > > Private and confidential as detailed here: > http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the > link, please e-mail sender. > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >
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