Hi List,
My environment is ARS 6.3 Patch 23, OS Solaris version 9/Oracle DB 9. We are
using Java JDK 1.42_13 for the email engine.
The inbound email configuration record is using IMAP4/SSL. Our system receives
inbound email messages which generate tickets. We are getting error messages
when emails are sent in with attachments that are of type .xls, .pdf, .doc,
.jpg, .bmp, etc..
We are currently getting the following error messages when sending certain
attachments into the system:
java.io.IOException: Error in encoded stream, got 1
at
com.sun.mail.util.BASE64DecoderStream.decode(BASE64DecoderStream.java:148)
at com.sun.mail.util.BASE64DecoderStream.read(BASE64DecoderStream.java:53)
at com.sun.mail.util.BASE64DecoderStream.read(BASE64DecoderStream.java:78)
at java.io.FilterInputStream.read(FilterInputStream.java:90)
at
com.remedy.arsys.emaildaemon.ReceiverModule.writeToTempFile(ReceiverModule.java:1236)
at
com.remedy.arsys.emaildaemon.ReceiverModule.createAttachmentEntry(ReceiverModule.java:1293)
at
com.remedy.arsys.emaildaemon.ReceiverModule.logMessage(ReceiverModule.java:732)
at
com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:262)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Thread.java:534)
**********************************************************
I have turned off all spam filtering and am still having this issue. Can
anyone provide any information on this error or is this a known issue?
Thanks,
Brent
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